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IT Support Specialist

2 months ago


Washington, Sunderland, United Kingdom United Living Group Full time
Job Title: 1st/2nd Line Support

About the Role:

We are seeking a skilled and experienced IT Support Specialist to join our team at United Living Group. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:

  • Provide technical assistance to employees via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues
  • Perform password resets and make basic application changes
  • Assist with Wi-Fi and printer support
  • Support new starters and provide training on IT systems
  • Participate in projects to improve IT services and processes

Requirements:

  • Previous experience with Microsoft 365 and Azure platforms
  • Knowledge of Microsoft Office and Windows
  • Basic understanding of IT networks and infrastructure
  • Excellent communication and problem-solving skills

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.