Data & Systems Support Specialist
6 days ago
About the Role
We are seeking a dedicated and skilled Data & Systems Support Specialist to join our team at United Living Group. This role is crucial for maintaining and optimizing our core work management system, Totalmobile, ensuring its smooth operation and contributing to enhanced project reporting and performance.
Your Responsibilities
- Provide ongoing support and maintenance for Totalmobile, addressing operational staff needs and resolving any system-related issues.
- Act as a resource for Super Users, guiding them through system tasks and troubleshooting challenges.
- Identify and rectify interface errors within the system, ensuring seamless data flow and functionality.
- Collaborate with stakeholders to assist in system configurations, tailoring Totalmobile to meet evolving business requirements.
- Contribute to data quality by cleansing historic data sets, ensuring accuracy and reliability for reporting purposes.
- Actively participate in projects, providing technical expertise and contributing to testing efforts.
- Build strong relationships with clients and stakeholders, effectively communicating system updates and addressing their concerns.
- Develop and maintain process maps and tutorials, enhancing user understanding and adoption of Totalmobile.
- Generate comprehensive project performance reports, providing valuable insights into operational efficiency and areas for improvement.
What We Look For
We are seeking a highly motivated individual with a strong technical aptitude and a passion for problem-solving. The ideal candidate will possess excellent communication skills, the ability to work both independently and as part of a team, and a commitment to delivering high-quality results.
- Proven experience in system administration and support, with a focus on data management and reporting.
- Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and report generation.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
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