Technical Support Analyst
4 weeks ago
Position: Technical Support Analyst
Contract Duration: 12 months
Company: InteliX Systems LLC
Minimum Qualifications: Candidates must possess a High School Diploma or G.E.D. along with a minimum of 3 years of relevant experience. An associate degree in a technical field is highly regarded. Availability for night shifts, weekends, and holidays is essential to support operational objectives.
Key Responsibilities:
- Address incoming calls, support requests, and electronic communications in a timely manner to deliver technical and programmatic support.
- Work in conjunction with internal teams to ensure precise assistance is provided to end users.
- Utilize designated systems to log all interactions with users, ensuring accurate documentation.
- Offer suggestions for system enhancements based on collected feedback and observations.
- Compile and present monthly reports detailing work progress and the fulfillment of established requirements.
- Execute additional duties as directed by the Project Manager.
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