Call Centre Operations Coordinator
5 days ago
About the Opportunity:
">Morrison Water Services is seeking an experienced Call Centre Operations Coordinator to join their team in Langley. As a key member of the Call Centre Team, you will be responsible for coordinating the day-to-day operations of the Call Centre and ensuring that customer service standards are met.
">The successful candidate will have experience in a similar role, with a proven track record of demonstrating customer resolution, service improvement, and customer excellence. You will also have strong people management skills, with the ability to manage systems and databases effectively.
">This is an exciting opportunity for someone who is passionate about delivering high-quality service and has excellent coordination skills. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you
">Key Responsibilities:
">- ">
- Coordinate the day-to-day operations of the Call Centre">
- Ensure that customer service standards are met">
- Collaborate with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations">
- Build and maintain positive working relationships with all departments and clients">
Salary:
">We offer a competitive salary of £35,000 - £50,000 per annum, depending on experience.
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