Call Centre Operations Coordinator

5 days ago


South Benfleet, Essex, United Kingdom M Group Services Limited Full time

About the Opportunity:

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Morrison Water Services is seeking an experienced Call Centre Operations Coordinator to join their team in Langley. As a key member of the Call Centre Team, you will be responsible for coordinating the day-to-day operations of the Call Centre and ensuring that customer service standards are met.

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The successful candidate will have experience in a similar role, with a proven track record of demonstrating customer resolution, service improvement, and customer excellence. You will also have strong people management skills, with the ability to manage systems and databases effectively.

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This is an exciting opportunity for someone who is passionate about delivering high-quality service and has excellent coordination skills. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you

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Key Responsibilities:

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  • ">
  • Coordinate the day-to-day operations of the Call Centre">
  • Ensure that customer service standards are met">
  • Collaborate with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations">
  • Build and maintain positive working relationships with all departments and clients">

Salary:

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We offer a competitive salary of £35,000 - £50,000 per annum, depending on experience.



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