Customer Service Team Lead

2 days ago


South Benfleet, Essex, United Kingdom M Group Services Limited Full time

About the Role

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Morrison Water Services is seeking an experienced Customer Service Team Lead to join their team in Langley. As a key member of the Call Centre Team, you will be responsible for delivering exceptional customer service and leading a team of hybrid workers.

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The successful candidate will have experience in a similar role, with a proven track record of demonstrating customer resolution, service improvement, and customer excellence. You will also have strong people management skills, with the ability to manage systems and databases effectively.

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This is an exciting opportunity for someone who is passionate about delivering high-quality service and has excellent leadership skills. If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you

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Key Responsibilities:

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  • Lead a team of hybrid workers to deliver exceptional customer service">
  • Manage systems and databases to ensure efficient operation of the Call Centre">
  • Collaborate with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations">
  • Build and maintain positive working relationships with all departments and clients">
    • ">

About Us:

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Morrison Water Services is part of the M Group Services Water Division, a leading provider of essential infrastructure services in the UK and Ireland. We employ circa 3000 people across the UK and strive to deliver exceptional service to our clients.

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We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus a range of benefits including private health care, access to our Employee Assistance Programme, life assurance, 25 days' annual leave, and enhanced maternity and paternity policies.

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If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you



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