Service Operations Administrator

4 days ago


South Benfleet, Essex, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking an experienced Client Liaison Specialist to join our Service Operations team at ENGINEERINGUK in Heybridge/Hybrid.

In this role, you will be responsible for gathering data, analysing performance against contracts, and completing customer status reports. You will also provide excellent support for the sales & services team to a portfolio of customers and internal staff.

  • You will process and fulfil orders for assigned customers and produce customer order acknowledgements.
  • You will deliver exceptional customer service to clients and deal with a wide range of day-to-day queries around orders, products and returns.
  • You will build and maintain strong relationships with internal stakeholders to ensure customer needs are met.
  • You will liaise with Company Partners such as Schaller, Gitiesse, for all service enquiries and orders.
  • You will monitor customer and supplier financial accounts.
  • You will book travel and accommodation for Services Support staff as well as any visiting customers. You will refer all customer correspondence to available field Engineers.
  • You will provide technical support of company-supported products over the phone and via email.

Requirements:

  • 3+ years' experience in a customer service environment.
  • Proficient in MS Office software and experience with ERP systems or similar.
  • Accurate data entry skills and attention to detail.
  • Clean full UK Driving Licence.

Estimated Salary: £30,000 - £35,000 per annum



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