Service Operations Administrator
4 days ago
We are seeking an experienced Client Liaison Specialist to join our Service Operations team at ENGINEERINGUK in Heybridge/Hybrid.
In this role, you will be responsible for gathering data, analysing performance against contracts, and completing customer status reports. You will also provide excellent support for the sales & services team to a portfolio of customers and internal staff.
- You will process and fulfil orders for assigned customers and produce customer order acknowledgements.
- You will deliver exceptional customer service to clients and deal with a wide range of day-to-day queries around orders, products and returns.
- You will build and maintain strong relationships with internal stakeholders to ensure customer needs are met.
- You will liaise with Company Partners such as Schaller, Gitiesse, for all service enquiries and orders.
- You will monitor customer and supplier financial accounts.
- You will book travel and accommodation for Services Support staff as well as any visiting customers. You will refer all customer correspondence to available field Engineers.
- You will provide technical support of company-supported products over the phone and via email.
Requirements:
- 3+ years' experience in a customer service environment.
- Proficient in MS Office software and experience with ERP systems or similar.
- Accurate data entry skills and attention to detail.
- Clean full UK Driving Licence.
Estimated Salary: £30,000 - £35,000 per annum
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