Call Centre Advisor
7 months ago
My client requires several temporary call centre-based outbound telephone interviewers. These roles are offered on an ongoing basis so ideally you will be available on a long-term basis.
The South Shields location is within 5 minutes of the town centre bus and metro and free car parking is available on site. There is a low-cost on-site café and free teas and coffees are provided in the office.
**Hourly Pay**:
£10.50 basic + £1.27 holiday pay - **£11.77 combined**
**Employer Culture**:
Relaxed, positive, vibrant and supportive working environment
Flexible attitude to individual daily workload management as long as daily call targets are met
Casual dress code
- Customer Service/Call Centre experience is required
- Confident communicator
- Naturally friendly
- Good listener
- Assertive
- Good attention to detail
- IT literate.
- Self-motivated
- Hard working
**Role Description**:
On behalf of the training/course providers (colleges) you will telephone current and former students to gain invaluable feedback on courses they have attended. This information is then used by the learning providers to plan curriculums and to improve courses for future students.
There is no cold calling or selling involved within the role as you are simply conducting post course/training research.
Each call takes around 2-3 minutes to complete and is database driven and scripted.
Solid training is provided, and continued support is always available.
Current working hours are **9am to 7pm Monday to Thursday** with potential overtime available.
**Job Types**: Full-time, Temporary contract
**Salary**: £10.50-£11.77 per hour
Expected hours: 37 per week
**Benefits**:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
- Transport links
Schedule:
- Day shift
- No weekends
Ability to commute/relocate:
- South Shields: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- call centre: 1 year (required)
Work Location: In person
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