Receptionist/administration Assistant

5 months ago


Benfleet, United Kingdom The Hollies Surgery Full time

**About Us**:
The Hollies GP Surgery is a well-established medical practice dedicated to providing high-quality healthcare services to the community of Hadleigh, Essex. With a focus on patient-centred care and a commitment to excellence, we strive to ensure every individual receives the attention and support they need for their well-being.

We are seeking a dedicated and efficient individual to join our team as a Full-time Receptionist/Administrator. As the first point of contact for patients and visitors, you will play a crucial role in providing exceptional customer service and administrative support to ensure the smooth operation of our practice.

**Key Responsibilities**:

- **Front Desk Management**:

- Greet patients and visitors in a friendly and professional manner.
- Manage incoming calls, schedule appointments, and answer inquiries promptly and accurately.
- Maintain a tidy and organized reception area.
- **Patient Registration and Records**:

- Register new patients and update existing patient information in the electronic medical records system.
- Verify patient insurance coverage and process necessary paperwork.
- Ensure confidentiality and security of patient information in compliance with HIPAA regulations.
- **Appointment Scheduling**:

- Schedule patient appointments efficiently, taking into consideration the availability of healthcare providers and patient preferences.
- Coordinate with medical staff to manage appointment cancellations, rescheduling, and urgent visit requests.
- **Administrative Support**:

- Assist with administrative tasks such as filing and scanning medical documents.
- Collaborate with other administrative staff to ensure smooth workflow and efficient operation of the practice.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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