Customer Service Delivery Manager

6 days ago


Leeds, Leeds, United Kingdom Fusion People Full time
About the Role:

Fusion People is seeking a skilled Customer Support Analyst to join our team in North Leeds. As the first point of contact, you will be responsible for delivering exceptional customer experiences, solving complex problems, and tackling various challenges.

Responsibilities:
  • Provide top-notch customer service through professional and friendly interactions.
  • Manage calls efficiently, capturing required details and categorizing items for resolution.
  • Prioritize tasks effectively, multitasking across systems and applications.
Requirements:
  1. Strong verbal and written communication skills.
  2. Proficiency in MS Office.
  3. A team-oriented mindset with ability to thrive in collaborative settings.
What We Offer:
  • 27 days annual leave plus Bank Holidays, increasing by a day per completed year of service up to 30 days.
  • 4 gifted recharge days (allocated quarterly) for wellbeing.
  • Gym membership contributions and remote working options.
  • Income protection, death in service, and healthcare cash plan.
Commute:

This role is commutable from Leeds, Garforth, Sherburn-in-Elmet, Kippax, Castleford, West Yorkshire.

As a valued member of our team, you will receive a competitive salary, generous benefits package, and opportunities for growth and development. Apply now to take the next step in your career

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