Customer Experience Specialist

16 hours ago


Glasgow, Glasgow City, United Kingdom CV-Library Full time

About the Role:
In this exciting position, you will be at the heart of customer engagement, ensuring a seamless experience for customers from prospect to sale. Your focus will be on onboardings, renewals, and ongoing customer communication, with an emphasis on creating tailored experiences.

You will work closely with our marketing team, developing targeted communications, managing CRM strategies, and ensuring that customers feel valued and engaged throughout their journey. You'll be involved in developing innovative campaigns, driving behavioural change, and leveraging data analytics to make a real impact on customer outcomes.

Key Responsibilities:

  • Manage end-to-end customer engagement, from prospecting to sale and ongoing support.
  • Focus on personalised, one-on-one communications, shifting away from generic newsletters to tailored, data-driven engagement.
  • Work with a live database of high-value prospects and members, ensuring their ongoing engagement and retention.
  • Collaborate with internal teams, including our marketing team, to create and implement targeted marketing campaigns.
  • Analyse customer data to drive engagement and better understand customer needs, making strategic recommendations for future campaigns.


  • Glasgow, Glasgow City, United Kingdom Fizz Experience Limited Full time

    At Fizz Experience Limited, we value our customers and strive to deliver exceptional experiences through our Customer Experience Specialists. As a key member of our sales team, you will be responsible for delivering outstanding customer service, promoting our products, and building long-term relationships with our customers.This role involves working in a...


  • Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full time

    At ScS, we pride ourselves on being one of the UK's leading sofa specialists, with over 100 retail stores across the country. As a Retail Sales Assistant, you'll be part of a dedicated team that shares our vision of delivering exceptional customer experiences and creating unforgettable memories for our customers.About the RoleAs a key member of our Retail...


  • Glasgow, Glasgow City, United Kingdom ScS - Sofa Carpet Specialist Full time

    Company OverviewWe are ScS - Sofa Carpet Specialist, one of the UK's leading sofa specialists. We have over retail stores across the country, serviced by 9 distribution centres, a Digital Hub in Coventry, and a support centre in Sunderland.


  • Glasgow, Glasgow City, United Kingdom Redefined Ltd Full time

    Job Title: Customer Experience SpecialistWe are looking for a highly motivated Customer Experience Specialist to join our team at Redefined Ltd.About the Role:As an F&B Host, you will be responsible for creating a memorable and entertaining experience for our customers.You will greet and entertain our customers, making them feel welcome and valued.You will...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Teleperformance: Customer Services Specialist RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Specialist. In this role, you will play a vital part in delivering exceptional customer experiences that meet or exceed our high standards.The ideal candidate will possess excellent communication skills,...


  • Glasgow, Glasgow City, United Kingdom NEXT Full time

    Unlock Your Potential in RetailWe are seeking a talented Customer Experience Specialist to join our team at Victoria's Secret.About the Role:To deliver exceptional customer service, providing personalized experiences and ensuring customers find the perfect products.To own the merchandising and presentation of our products, creating an engaging store...


  • Glasgow, Glasgow City, United Kingdom Rank Group Full time

    About the RoleAs a Customer Experience Specialist, you will play a key part in delivering exceptional service to our electronic gaming customers at Grosvenor Casino, Glasgow Merchant City.You will be the point of contact for customers, providing a warm welcome and ensuring they have an enjoyable experience. You will work closely with your colleagues to...


  • Glasgow, Glasgow City, United Kingdom TFG Full time

    About the RoleWe are looking for a talented and customer-centric individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring that every customer leaves the store feeling satisfied and valued.Key ResponsibilitiesDeliver outstanding customer service and resolve...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team in delivering exceptional customer service. As a key member of our Business Banking team, you will play a vital role in ensuring that our customers receive tailored solutions to their needs.The ideal candidate will have previous experience in a customer-facing role...


  • Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Anderson Knight. In this role, you will be responsible for delivering exceptional customer service and support to our clients.As a key member of our Customer Services Team, you will work closely with our Team Leader to ensure that all...


  • Glasgow, Glasgow City, United Kingdom Redefined Ltd Full time

    Job DescriptionWe are seeking a talented Customer Experience Specialist to join our team at Redefined Ltd. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleOffer solutions to customers with general mobile or network queries and provide expert advice on our...


  • Glasgow, Glasgow City, United Kingdom Persimmon plc. Full time

    Persimmon Homes West Scotland is a leading UK house builder serving local communities across the country. We're looking for a talented individual to join our team as a full-time Customer Service Coordinator based in Glasgow.">We offer a competitive salary of £28,000 - £30,000 per annum, depending on experience, plus benefits including pension, life...


  • Glasgow, Glasgow City, United Kingdom Optical Express Full time

    Customer Experience Resolution SpecialistWe are seeking a highly skilled Customer Experience Resolution Specialist to join our Clinical Services team at Optical Express in Glasgow City Centre.This is an exciting opportunity to work as the key point of contact for patients with service-related queries, delivering exceptional customer service and ensuring...


  • Glasgow, Glasgow City, United Kingdom Motorpoint Ltd Full time

    Role OverviewWe are Motorpoint Ltd, the UK's leading omnichannel car retailer, and we are seeking a Retail Customer Experience Specialist to join our team. This role is an exciting opportunity to make a real difference in the lives of our customers and contribute to our company's continued success.Key ResponsibilitiesAs a Retail Customer Experience...


  • Glasgow, Glasgow City, United Kingdom Tesco Partners Full time

    We're always looking for talented individuals to join our team at Tesco Partners. As a Delivery and Customer Experience Specialist, you'll play a vital role in ensuring our customers receive their orders on time and with a smile.**Estimated Salary:** £24,000 - £30,000 per annum, depending on experience and location.This role requires flexibility, with...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    We are seeking a highly skilled Professional Customer Experience Specialist to join our team. As a key member of our contact centre, you will be responsible for delivering world-class customer service, handling inbound calls, and providing a positive experience for customers.Job Requirements:Demonstrate a high level of professionalism, politeness, and...


  • Glasgow, Glasgow City, United Kingdom pasquill Full time

    We are seeking a skilled Customer Experience Specialist to join our Design Team at Pasquill. As a key member of our team, you will be responsible for delivering profitable sales and development of our customer platform through outstanding customer service and design excellence.This role involves working closely with customers from design to order, providing...


  • Glasgow, Glasgow City, United Kingdom Registers of Scotland Full time

    We are seeking a highly experienced Customer Experience Director to lead our customer insight and research team at Registers of Scotland.About the Role:You will be responsible for developing and leading a team of subject matter experts and specialists covering official statistics, economic analysis, customer insight, and research work. Your role and that of...


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Company OverviewWe are a leading customer experience company, and we're looking for talented individuals to join our team as Service Excellence Specialists. As a key member of our team, you will play a vital role in delivering exceptional service to our clients.


  • Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Company OverviewA leading global company, Teleperformance is committed to delivering exceptional customer experiences. As a Service Excellence Specialist, you will be part of our Glasgow team, working together to make every journey unforgettable.SalaryThe estimated salary for this role is £23,500 per annum, depending on your experience and qualifications.