Professional Customer Experience Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom Teleperformance Full time

We are seeking a highly skilled Professional Customer Experience Specialist to join our team. As a key member of our contact centre, you will be responsible for delivering world-class customer service, handling inbound calls, and providing a positive experience for customers.

Job Requirements:
  • Demonstrate a high level of professionalism, politeness, and courtesy when interacting with customers over the phone
  • Display excellent verbal communication skills, conveying empathy, patience, and understanding to customers
  • Utilise your problem-solving skills to resolve customer queries efficiently and effectively
  • Maintain accurate records and follow up on customer issues
  • Work collaboratively with colleagues to achieve common goals and objectives
Salary and Benefits:
  • A competitive salary: £11.44 per hour (full-time, permanent)
  • 28 days holiday (including bank holidays), increasing to 30 days after 1 year of service
  • 24/7 Employee Assistance Programme including GP support and mental health wellbeing counselling
  • Fantastic opportunity for career progression in finance
  • Genuine career progression opportunities through internal development programmes
  • Life Assurance Cover
  • Supported Pension Scheme
  • Energy, Insurance, and Broadband support through Perks at Work Platform
  • Up to 15% off major retailers & supermarkets
  • Up to 40% off Cinema tickets
  • Up to 10% off mobile products
  • Exclusive TP offers for Mobile Phone contracts with EE and Vodafone


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