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Senior PI Specialist

4 weeks ago

Manchester, New Hampshire, United Kingdom Wynne Consulting Full time
Job Title: PI Consultant

The PI Consultant is a key role that provides hands-on technical input to assist in driving toward the OTT vision with respect to all aspects of the AVEVA PI software portfolio. With the ability to work flexibly from anywhere in the UK or Ireland, this role provides technical engineering and consulting during all stages of AVEVA PI and related customer projects, including accurate effort estimates, writing specifications, software development, deployment, installation, commissioning, and acceptance testing.

Key Responsibilities:
  • To understand customer requirements and translate them into a technical solution in order to scope consultancy and project work for AVEVA PI products.
  • To propose robust solution architectures that meet the needs of our customers.
  • To deliver consultancy and project work to time, cost, and quality requirements.
  • To assist in the response to customer RFI/RFPs.
  • To lead and assist with the delivery of Proof of Value projects using the full range of AVEVA PI software.
  • To deliver PI health checks and in-depth obsolescence/security/upgrade/governance audits.
  • To actively support our customers with technical issues and identify new opportunities for future growth.
  • To interact effectively with customers on a technical and commercial level from engineer to C level.
  • To escalate technical and/or commercial concerns to your line manager.
  • To deal with internal and external customers providing a high level of both pre- and post-sales senior-level support, while providing an escalation path from the service desk team.
General Responsibilities:
  • To operate within company and group standards.
  • To assist in the introduction and continuous improvement of procedures and standards.
  • To ensure quality is maintained and to improve where necessary.
  • To exceed our expectations for customer satisfaction and in particular our customers' Net Promoter Score (NPS).
  • To be responsible for own working practices, time management, and personal development.
  • To engage at all levels within the organisation to ensure input is provided in the innovation of products, procedures, technologies, and services to ensure the organisation continuously improves value to our customer base.
Authority and Key Accountability:
  • Accountable for ensuring that your technical knowledge and expertise is current and of high standards.
  • Authority to determine the most applicable technical advice, guidance, or consultancy to meet a customer or peer's requirements.
  • Accountable for on-time and on-budget delivery of consultancy or project work.
  • Accountable for adherence to processes, procedures, and working practices applicable to activities being carried out.
  • Accountable for the technical suitability and correctness of advice or consultancy delivered to customer or peers.
  • Accountable for Stakeholder Satisfaction, both internally and externally.
Skills, Qualifications, and Competence Level:
  • Thorough understanding of the AVEVA PI portfolio from a value proposition to delivery level (including AVEVA CONNECT/Datahub/OSI OCS).
  • Deep understanding of communications drivers and other data interfaces, ie OPCUA, MQTT, etc, including an ability to configure and troubleshoot from PLC through to ERP system.
  • Essential willingness to learn new software and hardware skills.
  • The ability to multitask and prioritise work.
  • Being able to align to the company values.
  • Experience developing and supporting high-end PI solutions.
  • Data and Information management skills.
  • Python scripting.
  • Experience of structured programming languages.
  • An understanding Microsoft Server OS administration and networking.
  • An understanding of configuring and working in a virtualized environment.
  • Experience with APIs and PI System Access (PSA).