Senior Technical Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Development Support Specialist to join our Gaming Systems team. As a key member of our team, you will play a crucial role in ensuring the seamless operation of our development and production environments.
Main Responsibilities
- Triage and resolve critical incidents in a timely and effective manner.
- Perform system performance analysis, capacity planning, and monitoring checks to ensure optimal system performance.
- Support release management activities, including provisioning new platforms and creating automated workflows.
- Coordinate system changes and operations, including OS patching and upgrades.
- Troubleshoot server-related issues or hardware faults, and resolve network connectivity issues.
- Identify technical and process areas for continual improvement, fostering modern engineering practices.
- Communicate change activities and conduct post-live system checks.
Requirements
- Proven experience in a development or technical support role.
- Strong problem-solving and decision-making skills, with a keen eye for detail.
- Self-starter with the ability to learn quickly.
- Excellent communication and interpersonal abilities.
- Experience liaising across technical domains.
- Ability to make and act on decisions under pressure, resilience in challenging situations, and adaptable to changing priorities.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please apply.
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