Senior Technical Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Senior Service Desk Analyst to join our team at Searchability. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Escalation point for the service desk team
- Carrying out open incident management to gain quick resolution on SLA
- Stepping into a shift lead role in the absence of management
- Mentoring and coaching the teams
Requirements:
- Experience in a wide product stack including AD, Citrix, Exchange etc.
- Demonstrable experience working in service management
- Knowledge of ITIL
- Ability and experience leading teams
What We Offer:
- Excellent company bonus structure based on personal performance
- Company pension scheme
- 25 days holiday + bank holidays + birthday off
- Life assurance
- Development and training opportunities for career progression
- Eye care + free gym membership
- Company events and lunches
About Us:
Searchability is a leading global software solutions provider, employing over 7,000 people across the world. We invest heavily into employee development, offering market leading benefits and investment into employee experience across all departments.
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