Senior Technical Support Specialist

4 weeks ago


Manchester, New Hampshire, United Kingdom Searchability® Full time

About the Role:

We are seeking a highly skilled Senior Service Desk Analyst to join our team at Searchability. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Escalation point for the service desk team
  • Carrying out open incident management to gain quick resolution on SLA
  • Stepping into a shift lead role in the absence of management
  • Mentoring and coaching the teams

Requirements:

  • Experience in a wide product stack including AD, Citrix, Exchange etc.
  • Demonstrable experience working in service management
  • Knowledge of ITIL
  • Ability and experience leading teams

What We Offer:

  • Excellent company bonus structure based on personal performance
  • Company pension scheme
  • 25 days holiday + bank holidays + birthday off
  • Life assurance
  • Development and training opportunities for career progression
  • Eye care + free gym membership
  • Company events and lunches

About Us:

Searchability is a leading global software solutions provider, employing over 7,000 people across the world. We invest heavily into employee development, offering market leading benefits and investment into employee experience across all departments.



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