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IT Support Specialist

2 months ago

Aldershot, Hampshire, United Kingdom Jago Consultants Full time

{"h1": "IT Support Engineer Role", "p": "We are seeking an experienced IT Support Engineer to join our team at Jago Consultants. As an IT Support Engineer, you will be responsible for providing technical implementation support, project support, and continuing assistance and expertise to our large installed base of users in both NHS trusts and private clinics across the UK.", "ul": [{"li": "Provide 1st and 2nd line telephone support to customers who have questions or issues related to application, system configuration/setup, product functionality."}, {"li": "Provide technical support to new customer installations."}, {"li": "Installation of software on customer servers as part of new system installations or software upgrades/migrations."}, {"li": "Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors."}, {"li": "Periodically attend customers' sites to assist in implementation and installation of new software systems."}, {"li": "Connect the software to various hardware devices such as Ultrasound Machines, Fetal Monitors, Colposcopes etc."}, {"li": "Assist with in-house technical requirements, new PC build, add/remove users, Office 365, Outlook etc."}, {"li": "Application support experience is desirable."}, {"li": "Degree in an IT-related discipline is very desirable."}, {"li": "A good grounding in an IT background from a technical standpoint along with an understanding of TCP/IP, Windows Active Directory, Networking with some SQL knowledge."}, {"li": "Experience in 365/Azure management, AWS, Office 365, Outlook, Windows OS, Mac OS."}, {"li": "Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues."}, {"li": "Full driving license required."}], "p": "Monday to Friday 8:45 – 5pm (changing to 8-8 rota basis in the future).", "p": "Free Parking.", "p": "23 days holiday per annum + bank holidays."}