Urology Administrative Coordinator
5 days ago
Position Overview
The Urology Administrative Coordinator plays a vital role in ensuring the smooth operation of the Urology department. This position involves a variety of responsibilities aimed at providing exceptional service to patients and supporting clinical staff.
Key Responsibilities
- Respond to all incoming telephone inquiries related to patient appointments and provide general guidance, directing calls to the appropriate personnel when necessary.
- Perform general administrative tasks to support the department's operations.
- Update and maintain outcome documentation from clinic visits.
- Schedule appointments for procedural clinics efficiently.
- Facilitate effective communication between clinical and administrative teams within the organization.
Main Duties
The successful candidate will deliver a comprehensive reception service to all patients and staff accessing the Urology department. This role requires proficiency in utilizing a designated computer system for entering patient information, alongside various office and clerical tasks.
Flexibility and Adaptability
The individual in this role will be expected to work flexibly across the organization and health community as needed, ensuring adequate coverage to meet patient and service demands. This may involve working in different areas and adapting to the skills required for various services that may be provided from a centralized location.
Problem-Solving Skills
The role requires the ability to address non-routine challenges, including developing alternative procedures or solutions for specific tasks.
About Stockport NHS Foundation Trust
As a key healthcare provider in the Stockport community, we are one of the largest employers in the area. We are committed to fostering a diverse workforce that reflects the communities we serve.
We encourage applications from individuals of all backgrounds, including those who are underrepresented in our workforce.
Support and Flexibility
We understand the importance of flexible working arrangements and take requests seriously, striving to accommodate individual needs while meeting service requirements.
Employee Benefits
We offer a range of benefits to our employees, including:
- 27-33 days of annual leave plus bank holidays
- Membership in the NHS pension scheme
- Salary sacrifice schemes for various benefits
- Discounts for NHS staff
- Cycle to work program
- Financial planning support through salary finance
- Access to local financial advice through Stockport Credit Union
Commitment to Safeguarding
The Trust is dedicated to safeguarding the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to uphold this commitment by adhering to the Trust's policies and procedures, responding promptly to concerns, and communicating effectively.
Additional Requirements
Successful candidates will be required to undergo a Standard DBS check, with associated costs deducted from the first salary. Joining the DBS update service and paying the annual subscription fee is also a condition of employment.
Qualifications and Experience
Essential Qualifications
- NVQ in Administration
- GCSE in English
Essential Experience
- Previous experience in a similar role
Desirable Experience
- Familiarity with NHS systems
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