Late Night Hospitality Ambassador
1 week ago
We're offering an exciting opportunity to work with a reputable hospitality management company as a Night Team Member at our hotel in the Thames Riviera area.
About Our Hotel
The hotel boasts 52 spacious and beautifully appointed bedrooms, a newly refurbished restaurant, and a prime location on Maidenhead Bridge. The picturesque setting offers easy access to Windsor, Maidenhead, Slough, and London, making it an ideal spot for exploring south-east England's top attractions.
What We Offer
As a valued member of our team, you can expect a comprehensive benefits package that truly supports your well-being. Highlights include:
- Discounted hotel room rates for you and your loved ones
- An additional day's leave for your birthday
- Enhanced maternity, adoption, and shared parental leave packages
- Course sponsorship opportunities
- A 30% discount on food and beverages at RBH hotels
- A refer-a-friend scheme with rewards
- Flexible working arrangements to suit your needs
- Wagestream - take control of your payments
- Life insurance coverage
- An Employee Assistance Programme for support
- Social and wellness events throughout the year
- Free meals on duty, saving you over £1000 annually
Your Role
As a Night Team Member, you'll be responsible for ensuring the smooth operation of our hotel during late hours. Key responsibilities include:
- Welcoming late-arriving guests with a friendly smile and efficiently handling check-ins and check-outs
- Conducting night audits and preparing end-of-day reports with precision
- Addressing guest requests with a calm and professional demeanor, whether it's room service or extra amenities
- Maintaining the lobby and public areas' tidiness and welcoming atmosphere
- Regularly monitoring safety and security to guarantee a peaceful stay for our guests
- Collaborating with the early morning team to ensure a seamless shift transition
Requirements
To excel in this role, you'll need to possess:
- Natural aptitude for working through late hours
- Friendly and welcoming demeanor, even at 3 a.m.
- Strong numeracy skills and attention to detail for audits and reports
- Reliability and composure under pressure, managing guest needs and unexpected situations
- Able to work independently while being a valuable team player
- High energy levels and adaptability, thriving in a quiet yet active environment
Diversity and Inclusion
RBH Hospitality Management is committed to fostering a diverse workforce and sustaining an inclusive culture. If you require reasonable adjustments during our process, please don't hesitate to reach out.
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