Late Night Hospitality Ambassador

1 week ago


Maidenhead, Windsor and Maidenhead, United Kingdom RBH Hospitality Management Full time
Hotel Operations Assistant

We're offering an exciting opportunity to work with a reputable hospitality management company as a Night Team Member at our hotel in the Thames Riviera area.

About Our Hotel

The hotel boasts 52 spacious and beautifully appointed bedrooms, a newly refurbished restaurant, and a prime location on Maidenhead Bridge. The picturesque setting offers easy access to Windsor, Maidenhead, Slough, and London, making it an ideal spot for exploring south-east England's top attractions.

What We Offer

As a valued member of our team, you can expect a comprehensive benefits package that truly supports your well-being. Highlights include:

  • Discounted hotel room rates for you and your loved ones
  • An additional day's leave for your birthday
  • Enhanced maternity, adoption, and shared parental leave packages
  • Course sponsorship opportunities
  • A 30% discount on food and beverages at RBH hotels
  • A refer-a-friend scheme with rewards
  • Flexible working arrangements to suit your needs
  • Wagestream - take control of your payments
  • Life insurance coverage
  • An Employee Assistance Programme for support
  • Social and wellness events throughout the year
  • Free meals on duty, saving you over £1000 annually

Your Role

As a Night Team Member, you'll be responsible for ensuring the smooth operation of our hotel during late hours. Key responsibilities include:

  • Welcoming late-arriving guests with a friendly smile and efficiently handling check-ins and check-outs
  • Conducting night audits and preparing end-of-day reports with precision
  • Addressing guest requests with a calm and professional demeanor, whether it's room service or extra amenities
  • Maintaining the lobby and public areas' tidiness and welcoming atmosphere
  • Regularly monitoring safety and security to guarantee a peaceful stay for our guests
  • Collaborating with the early morning team to ensure a seamless shift transition

Requirements

To excel in this role, you'll need to possess:

  • Natural aptitude for working through late hours
  • Friendly and welcoming demeanor, even at 3 a.m.
  • Strong numeracy skills and attention to detail for audits and reports
  • Reliability and composure under pressure, managing guest needs and unexpected situations
  • Able to work independently while being a valuable team player
  • High energy levels and adaptability, thriving in a quiet yet active environment

Diversity and Inclusion

RBH Hospitality Management is committed to fostering a diverse workforce and sustaining an inclusive culture. If you require reasonable adjustments during our process, please don't hesitate to reach out.



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