Night Operations Coordinator

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom RBH Hospitality Management Full time
Job Title: Night Operations Coordinator

Estimated Salary: £25,000 - £30,000 per annum.

About Us

RBH Hospitality Management is a leading hotel management company that prides itself on delivering exceptional customer experiences. We are passionate about the hospitality industry and are always looking for talented individuals to join our team.

Company Overview

We are seeking a highly skilled and experienced Night Operations Coordinator to join our team at the Thames Riviera Hotel. As a key member of our operations team, you will be responsible for ensuring the smooth operation of the hotel during late hours. This includes managing check-ins and check-outs, handling guest requests, and coordinating with the morning team to ensure a seamless handover.

Responsibilities
  • Manage check-ins and check-outs efficiently, ensuring all guests receive a warm welcome and a smooth transition into their stay.
  • Handle guest requests promptly and professionally, providing excellent service even in the early hours of the morning.
  • Coordinate with the morning team to ensure a seamless handover of tasks and responsibilities.
  • Maintain accurate records and reports, including night audits and end-of-day reports.
  • Monitor safety and security protocols, ensuring the hotel remains a secure and comfortable environment for guests.
Requirements

To be successful in this role, you will need to possess:

A natural affinity for working nights and being proactive in managing your workload.Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.Ability to remain calm under pressure and manage unexpected situations with ease.What We Offer

In return for your hard work and dedication, we offer:

A competitive salary of £25,000 - £30,000 per annum.A comprehensive benefits package, including discounted hotel room rates, additional leave for your birthday, enhanced maternity and adoption leave, and more.Opportunities for career development and growth within our expanding company.About You

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in a similar role and are eager to take on new challenges, we would love to hear from you.



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