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Operations Support Specialist

2 months ago

Mansfield, Nottinghamshire, United Kingdom ERT Full time
Job Summary

ERT is seeking a highly skilled and experienced Operations Support Specialist to join our team. As a key member of our Search and Rescue team, you will play a critical role in supporting the USMCC SARSAT system and ensuring the timely response to emergency situations.

Key Responsibilities
  • Monitor the USMCC SARSAT system and respond to requests from Rescue Coordination Centers (RCCs), SAR Point of Contacts (SPOCs), and other Mission Control Centers
  • Analyze system alarms and take corrective actions
  • Process daily satellite orbital data to ensure accurate Doppler positions for search and rescue efforts
  • Communicate with RCCs to capture and record accurate feedback on beacon activation outcomes and enter data into the Incident History Database (IHDB)
  • Send messages to SARSAT partners concerning the quality of incoming data and regularly test communication links
  • Perform administrative tasks, including answering phones, recording shift activity, and supporting the Beacon Registration Database (RGDB) staff
Help Desk and Customer Service Responsibilities
  • Answer incoming calls and resolve customer issues
  • Track data received and source documents
  • Enter accurate and timely data for beacon registrations into a computer system
  • Review error reports and make necessary corrections
  • File and route documents after entry
  • Prepare mailings
  • Work in a team environment
  • Perform quality control of registration entries
  • Assist with updating and creating new procedures and documents
Requirements
  • A minimum of 4 years' relevant experience in customer service, IT help desk, or a related field
  • Excellent verbal and written communication skills
  • Typing speed of 35-45 wpm or greater
  • Proven experience using software tools such as Word, Excel, and PowerPoint
  • Dependability, attention to detail, and willingness to work a rotating 12-hour shift schedule
  • Understanding of mathematics, latitude and longitude, and time zones
Education

A high school diploma is required; an associate's or bachelor's degree is preferred and may be substituted for years of experience. Training on the SARSAT system will be provided.

ERT is an equal opportunity employer and welcomes applications from all qualified candidates.