Arrears Recovery Officer

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Housing Full time
Debt Recovery Role
As an Arrears Recovery Officer in our Income Team, you will be responsible for managing a caseload of former tenant arrears and garage arrears. This will involve debt recovery, responding to debtor's queries, and taking enforcement action as necessary. You will need to have excellent communication skills and be able to adapt your style to deal with sensitive queries. A full driving licence and vehicle are essential for this post.

**Key Responsibilities:**
* Manage a caseload of arrears cases
* Recover debts through phone and email contact with debtors
* Take enforcement action where necessary
* Work with internal stakeholders to resolve outstanding issues

**Requirements:**
* GCSE grade C or above in English and maths
* Previous experience in a debt recovery role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet targets

**Benefits:**
* Competitive salary
* Company pension scheme
* Health care plan

Trent & Dove Housing is committed to providing a high level of service to our internal and external customers. We are looking for an individual who is passionate about driving income collection and has a genuine passion for resolving outstanding issues. If you have a drive and enthusiasm to meet challenging targets, we want to hear from you.

We welcome applications from all sections of the community.

  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time

    Job Title: Former Tenant Arrears OfficerWe are seeking an innovative and enthusiastic individual to join our Income Team at Trent & Dove.The role of Former Tenant Arrears Officer will be responsible for:Providing a high level of service to internal and external customers.Achieving challenging targets within a high-performing team.Driving income collection...


  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time

    We are seeking a highly skilled and approachable individual to join our Income Team as an Arrears Recovery Specialist. As part of a high-performing team, you will be responsible for delivering excellent frontline customer service and achieving challenging targets.The successful applicant will have a proven ability to work with the public, drive income...


  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Housing Full time

    This is an exciting opportunity to join Trent & Dove Housing's Income Team, where you will play a key role in driving income collection and resolving outstanding issues.The successful candidate will be responsible for managing their own caseload, responding to debtor's queries, and taking enforcement action as necessary.Key responsibilities include:Ensuring...


  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our Income Team as a Former Tenant Arrears Officer.The successful applicant will be responsible for ensuring a high level of service is provided to our internal and external customers, achieving challenging targets working in a high performing team, driving income collection and...


  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Housing Full time

    This is an exciting opportunity to join Trent & Dove Housing's Income Team, where you will play a key role in driving income collection and resolving outstanding issues.The successful candidate will be responsible for managing their own caseload, responding to debtor's queries, and taking enforcement action as necessary.We are looking for an individual with...


  • Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time

    We are seeking a dedicated and enthusiastic Customer Service Specialist to join our Income Team. As a key member of the team, you will be responsible for delivering exceptional frontline customer service to our internal and external customers.As a Customer Service Specialist, you will be working closely with the public, providing a high level of service and...

  • Pension Officer

    4 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time

    Job Title: Pension Officer - Community FocusedJob Summary: We are seeking a dedicated and approachable individual to join our Income Team as a Pension Officer. As part of a team responsible for delivering excellent frontline customer service, the successful applicant will have the proven ability to work with the public.Key Responsibilities:• Ensuring a...


  • Burton upon Trent, Staffordshire, United Kingdom Clinigen Full time

    About the RoleClinigen is a rapidly expanding global pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment, ensuring the secure delivery of vital medicines worldwide.We have a global presence, with a UK headquarters and offices in the US, EU, JAPAC, and South Africa....


  • Burton-on-Trent, United Kingdom Trent & Dove Full time

    Job Description We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service.As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. ...


  • Burton-on-Trent, Staffordshire, United Kingdom Trent & Dove Full time

    We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service.As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Former Tenant...


  • Burton upon Trent, United Kingdom CV-Library Full time

    Former Tenant Income Officer Working Hours: 18.5 Hours per week Salary: up to £15,635 per annum Benefits include: Company Pension and Health Care This opportunity is to join a successful Income Team, so if you have drive and enthusiasm to meet challenging targets, we want to hear from you. Ensuring a high level of service is provided to our internal...

  • Rent Arrears Officer

    5 months ago


    Stratford-upon-Avon, United Kingdom Karter Thomas Limited Full time

    Below is a brief summary of the role: - Take prompt, early and consistent action to recover arrears of rent and other charges - Comple with the organisation's policies and procedures, service standards, legislation and external regulation - Agree and monitor viable and affordable agreements with customers in arrears - Liaise proactively with customers in...

  • Debt Recovery Officer

    5 months ago


    Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    Division: Retentions Department Reports to: Debt Recovery Team Leader Job Title : Debt Recovery Officer Grade: Organisational Chart Jan 23 Job Dimensions: The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments, liaising with external debt collection agencies and...

  • Income Officer

    6 months ago


    Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. We have an...

  • Housing Officer

    5 months ago


    Stoke-on-Trent, United Kingdom Bridge of Hope Full time

    Job Title: Housing Officer Duration-7weeks Location-Stoke on Trent Payrate-£20.24 UMB p/h Job Purpose: Join our team as a Housing Officer and play a vital role in providing efficient, effective, and responsive housing management services within a designated work area, ensuring services align with the councils policies and priorities. Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Castles and Coasts Housing Association Limited Full time

    At Castles & Coasts Housing Association Limited, we are committed to maximising our income through effective rent collection. As an Income Officer, you will play a crucial role in ensuring that our residents receive excellent service and support with their rent payments.About the RoleThis is a varied position that requires strong communication and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    **Job Title:** Financial Recovery Specialist**Location:** Virtual Office**Company Overview:** Imperium Financial Recruitment is seeking an experienced Financial Recovery Specialist to join their team. The company specializes in providing tailored, high-quality solutions to individuals facing financial difficulties. With a volume-driven environment, this is...

  • Housing Officer

    6 months ago


    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Housing Officer** **Location**:Stoke **Salary**:£**27,000 Per annum** **Job title: Housing Officer** We have an opportunity for **a **Housing Officer** **to join our organisation. The **Housing Officer** **will be home-based or based at our offices in **Stoke.** **PURPOSE OF THE JOB**: This is a key post contributing to the management and delivery...

  • Recoveries Handler

    5 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Recoveries Handler** **Fully remote, 12-month fixed-term contract** **37.5 hours a week** **#INDHP** Interested in starting or furthering a career in an international insurance company? Look no further! Davies is seeking a Recoveries Handler to join our successful third-party Recoveries team. Working efficiently to ensure that the financial recovery...

  • Cost Recovery Officer

    6 months ago


    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Working autonomously to ensure all submissions are processed in accordance with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained to ensure accurate recovery of all costs from Member States. Adhering to the General Data Protection Regulation...

  • Collections Specialist

    5 months ago


    Richmond upon Thames, United Kingdom Page Personnel Full time

    Hybrid working - Competitive salary **About Our Client**: My client offers a fantastic work culture, hybrid working and is located within close proximity to Richmond upon Thames train station. The key responsibilities for the role of Collections Specialist (Hybrid Working) include: - Managing a portfolio of arrears cases - Working with suppliers and...

  • Customer Contact

    6 months ago


    Newcastle upon Tyne, United Kingdom Aberdein Considine Full time

    Job Description Position Type: Full Time Our busy Debt Recovery team are looking for two enthusiastic and outgoing individuals to join their team as Customer Contact Consultants.  ABOUT US Aberdein Considine is an award-winning law firm and this is a great opportunity to work in an innovative, challenging and rewarding work environment. In...

  • Ftc Recoveries Handler

    6 months ago


    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Recoveries Handler** **12-month FTC, fully remote** **37.5 hours a week** **#INDHP** Interested in starting or furthering a career in an international insurance company? Look no further! Davies is seeking a Recoveries Handler to join our successful third-party Recoveries team. Working efficiently to ensure that the financial recovery for the client is...

  • Housing Officer

    5 days ago


    Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Housing Officer Ongoing temporary Sellick partnership are currently assisting in the recruitment of an Housing officer to join a reputable social housing organisation based in Newcastle. The Housing Officer will be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aberdein Considine Full time

    We are seeking a Customer Service Consultant to join our Debt Recovery team.Aberdein Considine is an award-winning law firm offering a challenging and rewarding work environment. As a Customer Service Consultant, you will be paid a competitive salary of £25,000 - £35,000 per annum, receive an excellent benefits package, and be part of a generous incentive...

  • Enforcement Agent

    4 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hero Recruitment Limited Full time

    Job DescriptionEnforcement Agent - Debt Recovery SpecialistWe are recruiting on behalf of one of the UK's largest judicial debt collection and recovery companies. The successful candidate will be responsible for visiting debtors' homes and businesses to collect payments.Key Responsibilities:Visiting debtors' homes and businesses to collect paymentsProviding...


  • Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 300861**Salary**: - £41,782 - £44,932- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CCG - Fraud Investigation Service**Type of role**: - Investigation**Working pattern**: - Flexible working,...

  • Office Administrator

    6 months ago


    Newark-on-Trent, United Kingdom Burrows Recovery Ltd Full time

    Due to a new contract acquisitions and expansion at our Long Bennington site we are recruiting for an office administrator to manage the day to day administration of the depot, answering the phone, dealing with the general public, liaising with the Police force and data entry tasks. Operation of computer programs including the Microsoft packages and internal...