Debt Recovery Officer

7 months ago


Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

Division: Retentions Department

Reports to: Debt Recovery Team Leader

Job Title : Debt Recovery Officer

Grade:
Organisational Chart Jan 23

Job Dimensions:
The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments, liaising with external debt collection agencies and driving overall debt reduction thus limiting financial loss to the business.

Activities:

- Proactively manage and report on portfolio of accounts in arrears to reduce.
- Negotiating agreements/payment plans where appropriate with debtors
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls from customers and debt agencies
- Assisting with debt collection related processes
- Prepare and file documents & witness statements for small claims action, mediation and court hearings
- Responsible for supporting Legal process by completing pre-legal criteria
- Compile evidence packs or supporting witness statements.
- Liaise with debtors and reach settlement agreements on best possible terms
- To use own initiative and work within the framework set by the policies and in accordance with agreed collection procedures to ensure the timely collection of outstanding debts

Qualifications & Experience Required:
Essential
- English & Maths Grade C/5 about above
- Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
- Excellent communication skills
- Telephony experience desirable
- Effective Communication Skills.
- Efficient Problem Solving Skills.
- Proactive, with a focus on customer satisfaction
- Experience in debt recovery is ESSENTIAL (at least 1 year)
- Hardworking and dedicated attitude - Excellent written and verbal communication skills
- Resilient - able to deal with difficult/potentially rude customers
- Experience working in an office environment and speaking to clients on the phone
- Able to prioritise workloads and assume responsibility for the completion of own duties in a professional manner and manage own workload

Desirable
- Good planning and organisational skills
- Computer literate, numerate with very good verbal and written interpersonal skills
- Experience working to call targets withing a high-volume call environment.
- Computer Skills


  • Debt Recovery Officer

    3 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Novax Recruitment Ltd Full time

    Job Description: Debt Recovery OfficerWe are looking for a Debt Recovery Officer to join our growing team. As a Debt Recovery Officer, you will be working directly with clients to recover debts by arranging payment of outstanding debts and setting up repayment plans. Your excellent communication and problem-solving skills will enable you to build strong...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BCL Legal Full time

    Debt Recovery and Litigation RoleA prestigious law firm in the UK is seeking a skilled Debt Recovery and Litigation specialist to assist with debt recovery and litigation.Main Responsibilities:Engage in regular telephone contact with courts, solicitor firms, debtors, and agents to ensure efficient debt recovery.Support fee earners with various tasks and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full time

    Sacco Mann, a leading national law firm in Newcastle city centre, is seeking an experienced Debt Recovery Specialist to join their busy Debt department. This role involves the recovery of debts through negotiations and settlements, as well as assisting in court proceedings and enforcement actions.The successful candidate will be responsible for maintaining...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job OverviewA Debt Recovery Specialist is required to work with our client, a leading debt recovery company operating in the UK. This role involves attending addresses to assist with debt recovery, completing questionnaires on income and expenditures, and working with customers to set up payment plans or full payments. As a specialist in this field, you will...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full time

    Sacco Mann, a leading national law firm in Newcastle city centre, is seeking an experienced Debt Recovery Specialist to join their Debt department. This role offers an estimated salary of £28,000 - £35,000 per annum, depending on experience.The successful candidate will be responsible for the recovery of debts, negotiating payments and settlements,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    Job OverviewAustin Fraser seeks a Senior Debt Recovery Manager to lead our debt recovery team. Reporting to the Deputy Head of Costs and Debt Recovery, this role is responsible for ensuring maximum client conversion and debt recovery.


  • Newcastle upon Tyne, United Kingdom Priority Recruitment Full time

    About the RolePriority Recruitment is seeking an experienced Debt Recovery Specialist to join their team in Newcastle. This is a challenging yet rewarding role that requires strong communication skills and attention to detail.As a Debt Recovery Specialist, you will be responsible for attending addresses to help with debt recovery, completing questionnaires...

  • Debt Recovery Manager

    4 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Debt Recovery SpecialistJoin our team in Newcastle as a Debt Recovery Specialist and take on the challenge of managing customer accounts and recovering outstanding debts.Your key responsibilities will include:Monitoring and tracking customer paymentsLiaising with customers to resolve billing issues and negotiate payment arrangementsMaintaining accurate...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    **Job Title:** Debt Recovery Team ManagerAbout Us:Jackson Hogg Ltd is a leading provider of debt recovery services, dedicated to helping businesses recover outstanding debts and improve their cash flow.About the Role:We are seeking an experienced Debt Recovery Team Manager to join our team in this exciting opportunity. As a key member of our team, you will...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Winn Group Full time

    About the Job: We are seeking an experienced debt recovery operations supervisor to join our team at the Winn Group. As a key member of our debt recovery team, you will be responsible for leading a team of debt recovery specialists to achieve their monthly and annual targets.Responsibilities:Lead a team of debt recovery specialists to achieve their monthly...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Debt Recovery Team Leader Reports to - Deputy Head of Costs and Debt Recovery Role Purpose To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery. Key Responsibilities * Leading a team of Debt Recovery Paralegals. * Ensuring that the team achieve...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Debt Recovery Team Leader Reports to - Deputy Head of Costs and Debt Recovery Role Purpose To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery. Key Responsibilities * Leading a team of Debt Recovery Paralegals. * Ensuring that the team achieve...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Debt Recovery Team Leader Reports to - Deputy Head of Costs and Debt Recovery Role Purpose To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery. Key Responsibilities * Leading a team of Debt Recovery Paralegals. * Ensuring that the team achieve...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full time

    Job SummaryWe are seeking a highly skilled Debt Recovery Paralegal to join our team in Newcastle city centre. This is an exciting opportunity to work with a leading national law firm, handling various aspects of debt recovery.Key Responsibilities• Recover debts through negotiation and settlement processes• Assist in issuing court proceedings,...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Debt Recovery Team LeaderReports to - Deputy Head of Costs and Debt RecoveryRole PurposeTo assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery.Key Responsibilities * Leading a team of Debt Recovery Paralegals. * Ensuring that the team achieve their...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full time

    At Sacco Mann, we are seeking a seasoned Commercial Debt Recovery Specialist to join our reputable law firm in Newcastle Upon Tyne.About the Opportunity:This senior role would suit candidates with strong debt recovery experience, looking to advance their career at a leading global commercial practice offering exceptional legal and business services across...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Debt Recovery Team LeaderReports to - Deputy Head of Costs and Debt RecoveryRole PurposeTo assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery.Key Responsibilities * Leading a team of Debt Recovery Paralegals. * Ensuring that the team achieve their...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job DescriptionThis is an exciting opportunity to join a leading debt recovery company as a Field Agent, playing a crucial role in helping clients recover debts across the UK.About the Role:Attend addresses to assist with debt recoveryComplete questionnaires to assess income and expenditureWork with customers to set up payment plans or negotiate full...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    Job Title:Senior Debt Recovery Team Leader">Job Description:Austin Fraser seeks a seasoned Senior Debt Recovery Team Leader to spearhead our Debt Recovery Team. Reporting directly to the Deputy Head of Costs and Debt Recovery, you will play a pivotal role in driving maximum Client conversion and debt recovery.">Key Responsibilities:Lead a team of Debt...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Job Description:This is a challenging role that requires a high level of expertise in debt recovery and team leadership. The ideal candidate will have experience in leading teams, handling client relationships, and litigation.Key Responsibilities:Liaise with clients to negotiate payment plans and resolve disputesManage a team of debt recovery specialists to...