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Former Tenant Arrears Officer

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Trent & Dove Full time
Job Description

We are seeking a highly skilled and motivated individual to join our Income Team as a Former Tenant Arrears Officer.

The successful applicant will be responsible for ensuring a high level of service is provided to our internal and external customers, achieving challenging targets working in a high performing team, driving income collection and resolving outstanding issues, debt recovery and responding to debtor's queries, including former tenants' arrears, garage arrears and rechargeable repairs, and taking enforcement action as and when necessary.

The ideal candidate will have some working knowledge of debt recovery, previously worked in the social housing sector, excellent communications skills, empathy for individuals in financial difficulty, and a full driving licence and vehicle.

To be successful in this role, you will need to be able to work effectively in a team, communicate complex information to customers, and maintain accurate records.

As a Former Tenant Arrears Officer, you will play a critical role in ensuring that our customers receive a high standard of service and that our income collection targets are met.

Key responsibilities include:

  • Ensuring a high level of service is provided to our internal and external customers
  • Achieving challenging targets working in a high performing team
  • Driving income collection and resolving outstanding issues
  • Debt recovery and responding to debtor's queries
  • Taking enforcement action as and when necessary

Benefits include Company Pension and Health Care.

For more information and to apply online, please visit our website.