Tenancy Officer

1 month ago

Kingston upon Hull, United Kingdom CV-Library Full time

Tenancy Officer

£16.37 per hour

Monday to Friday

Site visits around Hull, so Driving Licence essential

3 month Temporary contract which could lead to Permanent role

Working as part of a geographically focused team the role provides a housing landlord service to approximately 23,000 homes across the City.

The post holder will be the first point of contact for residents supporting them to manage their tenancies and ensure rent is collected in line with the Council's tenancy agreement, housing legislation and policies and procedures.

The role will deliver an excellent local Housing Management service to tenants and other stakeholders in the city. Ensuring areas are high performing by improving neighbourhoods through tenancy management, identifying issues and acting on feedback from customers and the community.

The post holder will work closely with tenants, partners and other stakeholders to ensure schemes and projects run smoothly and that tenant and residents groups are supported.

Key responsibilities:

Promote and safeguard the welfare of children, young people and/or vulnerable adults, recognising risk indicators of different forms of abuse and neglect and making necessary referrals as required.
Ensure tenants comply with the conditions of their tenancy agreement.
Management of empty or abandoned properties making sure the property is safe and secure, and procedures are followed to end the tenancy correctly.
Have responsibility for the day-to-day management of rent accounts within the Hull City Council housing stock.
Have responsibility for referring cases to county court for possession and carrying out evictions.
Be first point of contact for individuals requiring urgent rehousing, some of whom may be at risk of serious harm/experiencing threats to life, including medical priority moves for people with severe mental health, downsizing moves for tenants who are under occupying/experiencing significant financial hardship and high-risk domestic violence cases. Compiles emergency rehousing reports for Managers to approve.
Provide an effective Tenancy and Estate management service by leading on cases which includes gathering evidence, attending case conferences and work collaboratively with other agencies (internal and external), to support a customer in sustaining their tenancy.
Obtain quotes for various estate managements duties which include environmental, both in individual gardens, and communal areas, in order to inform decisions regarding the release of funds from various sources i.e., HRA, ward budgets and Joint Occasional funds.
Report repairs for all properties, communal areas, and Council owned garage sites.
Ensure the safety of our residents and in order to comply with the regulatory reform (Fire Safety) 2005 and any subsequent legislation e.g. Fire Safety Act 2021 and the potential Building Safety Bill by carrying out any associated work in respect to managing fire safety.
Qualifications and Certificates:

5 GCSEs (A-C grade) including Mathematics and English or equivalent experience in a housing, social policy or related work area
Enhanced DBS
Driving Licence
Knowledge:

A knowledge of arrears recovery processes and an understanding of the legal remedies available to the local authority to recover rent due
Knowledge of housing policies and procedures and how these are applied to deliver an excellent service
Good understanding of the Data Protection Act and the need for confidentiality
Experience:

Experience of applying policies and procedures to casework including meeting relevant legislation as required
Experience of dealing with members of the public both in person and via the telephone
Experience of using IT systems to manage, interpret and analyse data
Experience of working with a wide range of partners internally and externally to problem solve
Skills & Abilities:

Ability to follow procedures, make decisions and use delegated discretion's
Ability to deal with residents who may have complex needs in a face to face environment
The ability to plan work under pressure, use own initiative to organise and prioritise workloads to deadlines
Confident in using bespoke IT systems, including the ability to analyse data across a range of financial computerised management systemsIf you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector

  • Tenancy Officer

    4 weeks ago

    Kingston upon Hull, United Kingdom Prestige Recruitment Specialists Full time

    Tenancy Officer £16.37 per hour Monday to Friday Site visits around Hull, so Driving Licence essential 3 month Temporary contract which could lead to Permanent role Working as part of a geographically focused team the role provides a housing landlord service to approximately 23,000 homes across the City. The post holder will be the first point of...

  • Tenancy Support Officer

    7 months ago

    Stratford-upon-Avon, United Kingdom Secure Parking and Storage Full time

    **About us** Secure Parking and Storage is a small business in Stratford-upon-Avon. We are professional, agile and professional. Our work environment includes: - Modern office setting - Company perks - On-the-job training - Casual work attire - Modern office setting - Wellness programmes - Annual social events - Relaxed atmosphere - Early Friday...

  • Tenancy Management Officer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Sellick Partnership is excited to announce the opportunity to join our client's team as a Housing Officer in County Durham!About the Role:Manage and maintain tenancies to ensure resident satisfaction and adherence to company policies.Work collaboratively with the allocations and letting team to secure suitable accommodation for residents.Ensure compliance...

  • Tenancy Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Housing Officer VacancyAre you looking for a challenging and rewarding role in a dynamic social housing organisation? Do you have experience in customer service and tenancy management? If so, we have an excellent opportunity for a Housing Officer to join our client's team in County Durham.In this role, you will be responsible for managing tenancies,...

  • Housing Officer

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    A prominent social housing organisation based in County Durham seeks a dedicated Housing Officer to join their team.The ideal candidate will possess strong tenancy management skills, be adept at working with complex cases, and have excellent communication skills to interact with vulnerable individuals. The role involves coordinating neighbourhood and tenancy...

  • Tenancy Management Professional

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a Tenancy Management Professional to join their team in County Durham.The estimated salary for this position is £22,000 - £27,000 per annum.Job Description:The successful candidate will be responsible for ensuring the effective management and maintenance of tenancies, working closely with the allocations and letting team to onboard...

  • Tenancy Coordinator

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Estimated salary: £22,000 - £28,000 per annum.We are seeking a highly motivated and experienced Housing Officer to join our client's team in Newcastle Upon Tyne.As a Housing Officer, you will play a vital role in delivering high-quality services to tenants and stakeholders, while contributing to the achievement of organisational objectives.Your...

  • Umbrella Tenant Support Officer Full Time

    7 months ago

    Kingston upon Hull, United Kingdom Winner, the Preston Road Women's Centre Ltd Full time

    Winner, the Preston Road Women’s Centre (registered charity no 1106884) is an award winning, pioneering organisation delivering essential services for women and children in Hull and are seeking to recruit. Come and join our busy team, every day we make a difference in the lives of women and children affected by domestic abuse. **Umbrella Tenant Support...

  • Tenancy Support Worker

    6 months ago

    Newcastle upon Tyne, United Kingdom Tyne Housing Association Full time

    We are looking for an enthusiastic, determined and empathetic individual to join our small team in the Rough Sleeping Accommodation Programme (RSAP) providing assertive outreach support for tenants with complex needs who have recently experienced homelessness. As the Tenancy Support Worker you will be out and about working directly with the people on your...

  • Tenancy Management Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Job DescriptionThis is an ongoing temporary opportunity that offers a competitive salary package.Salary: £45,000 - £55,000 per annum (dependent on experience)The Housing Officer will be a visible presence in their patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to...

  • Umbrella Tenant Support Officer Full Time

    1 day ago

    Kingston upon Hull, United Kingdom Winner, the Preston Road Women's Centre Ltd Full time

    Winner, the Preston Road Women’s Centre (registered charity no 1106884) is an award winning, pioneering organisation delivering essential services for women and children in Hull and are seeking to recruit. Come and join our busy team, every day we make a difference in the lives of women and children affected by domestic abuse. **Umbrella Tenant Support...

  • Tenancy Maintenance and Allocation Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    A highly respected social housing organisation is looking for a skilled Housing Officer to manage tenancies in County Durham.The successful candidate will bring significant experience in tenancy management, customer service, and conflict resolution. They will work closely with the allocations and letting team, drive engagement with local communities, and...

  • Tenancy Management Specialist

    3 days ago

    Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    About Us:Sellick Partnership is proud to be an inclusive and accessible recruitment business, supporting applications from candidates of all backgrounds and circumstances. We assess applications based on the experience and skills evidenced on the CV.Housing Officer Role:This role involves working closely with the allocations and letting team to onboard new...

  • Tenancy Management Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    About the RoleSellick Partnership is seeking an experienced Housing Officer to join our client's team in County Durham.The successful candidate will be responsible for managing and maintaining tenancies, working closely with the allocations and letting team to ensure efficient lettings and allocations, and developing and maintaining relationships with...

  • Tenancy Management Professional

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Sellick Partnership Full time

    Career OpportunitySellick PartnershipEstimated Annual Salary: £27,500About the PositionWe are seeking an experienced Housing Officer to join our team, based in County Durham. As a key member of our social housing organisation, you will play a vital role in delivering exceptional customer service and ensuring the effective management of tenancies.The ideal...

  • Tenancy Management Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Housing Opportunity:We are currently seeking a skilled Tenancy Management Specialist to join our team in Newcastle. In this challenging and rewarding role, you will have the opportunity to make a real difference in the lives of our customers. With an estimated salary of £25,000 - £30,000 per annum, this is a fantastic chance to develop your skills and...

  • Mobile Cleaner/end of Tenancy Cleaner

    7 months ago

    Kingston upon Thames, United Kingdom Lesnice Rutherford LTD Full time

    **About The Role** We are transforming the commercial cleaning space, combining pioneering future-fit technology and innovation with an ambition to ensure that every staff has progression opportunities through dynamic training, development, and access to education. Due to our continued growth, we now have an exciting opportunity for a Mobile Cleaner and an...

  • Senior Asset Manager

    1 month ago

    Kingston upon Hull, United Kingdom Wykeland Group Full time

    Senior Asset ManagerHullA leading Property Development and Investment Company, with a track record in providing places for the next generation, Wykeland have a passion for delivering sustainable regeneration projects across the North of England. With 2 million sq.ft, leased to over 200 tenants, the portfolio stretches from Grimsby to Glasgow and in managed...

  • Senior Asset Manager

    3 weeks ago

    Kingston upon Hull, United Kingdom Wykeland Group Full time

    Senior Asset Manager Hull A leading Property Development and Investment Company, with a track record in providing places for the next generation, Wykeland have a passion for delivering sustainable regeneration projects across the North of England. With 2 million sq.ft, leased to over 200 tenants, the portfolio stretches from Grimsby to Glasgow and in...

  • Senior Asset Manager

    1 month ago

    Kingston upon Hull, United Kingdom Wykeland Group Full time

    Senior Asset ManagerHullA leading Property Development and Investment Company, with a track record in providing places for the next generation, Wykeland have a passion for delivering sustainable regeneration projects across the North of England. With 2 million sq.ft, leased to over 200 tenants, the portfolio stretches from Grimsby to Glasgow and in managed...