Complaints Handling Coordinator
3 weeks ago
Key Responsibilities:
- Investigate complaints thoroughly and provide detailed reports.
- Develop and implement effective solutions to resolve complaints promptly and professionally.
- Collaborate with internal teams to address client concerns and improve overall customer satisfaction.
- Communicate effectively with clients, stakeholders, and team members via various channels.
Requirements:
- Proven experience in complaint handling, preferably within the legal sector.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
What We Offer:
- Competitive salary of up to £26,000 per annum (c.).
- Generous benefits package, including private healthcare, retirement plan, and paid time off.
- Opportunities for professional growth and development within a dynamic and supportive team.
About Our Company:
Pearson Whiffin - Business Support is a well-established practice located in North Kent, committed to delivering exceptional services to businesses across various sectors. We pride ourselves on our expertise, integrity, and commitment to excellence.
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