Complaints Handling Coordinator

3 weeks ago


Gravesend, United Kingdom Pearson Whiffin - Business Support Full time
Are you an accomplished Complaints Handling Coordinator seeking a new challenge? Look no further We have an exciting opportunity for a skilled individual to join our team at Pearson Whiffin - Business Support. As a Complaints Handling Coordinator, you will be responsible for managing complaints and providing exceptional customer service to our clients.

Key Responsibilities:
- Investigate complaints thoroughly and provide detailed reports.
- Develop and implement effective solutions to resolve complaints promptly and professionally.
- Collaborate with internal teams to address client concerns and improve overall customer satisfaction.
- Communicate effectively with clients, stakeholders, and team members via various channels.

Requirements:
- Proven experience in complaint handling, preferably within the legal sector.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.

What We Offer:
- Competitive salary of up to £26,000 per annum (c.).
- Generous benefits package, including private healthcare, retirement plan, and paid time off.
- Opportunities for professional growth and development within a dynamic and supportive team.

About Our Company:
Pearson Whiffin - Business Support is a well-established practice located in North Kent, committed to delivering exceptional services to businesses across various sectors. We pride ourselves on our expertise, integrity, and commitment to excellence.

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