Complaints Handling Advisor

4 days ago


Gravesend, Kent, United Kingdom Pearson Whiffin - Business Support Full time

Job Overview

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Pearson Whiffin - Business Support is seeking an experienced and skilled professional to join our team as a Complaints Handling Advisor. This is an excellent opportunity to work in a fast-paced environment, utilizing your problem-solving skills and attention to detail to resolve customer complaints effectively.

Key Requirements

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To excel in this role, you should have:

  • Strong customer service skills, with experience in handling complaints and providing resolutions
  • Knowledge of the legal sector and related practices
  • Excellent written and verbal communication skills, with the ability to produce clear and concise reports
  • Ability to work independently and manage competing priorities

Benefits and Salary

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The successful candidate will receive a salary of approximately £26,000 per annum, depending on experience. In addition, we offer a comprehensive benefits package, including 25 days' annual leave, a workplace pension scheme, and private healthcare. We pride ourselves on being a supportive employer, with a focus on employee well-being and development.



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