Legal Secretary Specialist

4 days ago


Gravesend, Kent, United Kingdom Pearson Whiffin - Business Support Full time

Job Summary

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This is an exciting opportunity for a highly motivated and organized individual to join our team as a Complaints Handling Advisor at Pearson Whiffin - Business Support. We are seeking someone with excellent customer service skills, experience in the legal sector, and strong communication abilities.

About the Role

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We are looking for someone who can handle complaints efficiently, investigate issues, and provide accurate information within set timeframes. The ideal candidate will be able to work independently, use their own initiative, and maintain confidentiality when dealing with sensitive matters.

Key Responsibilities

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  • Liaise with external parties, including solicitors, to support complaint handling
  • Conduct thorough investigations, collate information, and adhere to company procedures
  • Accurately log information on the system and chase payments from external parties
  • Prepare letters and engage in email and telephone correspondence

Requirements

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To succeed in this role, you will need:

  • Experience working in a legal practice, preferably in a similar capacity
  • Strong complaint handling skills, ideally with experience in investigation and case management
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure
  • A positive attitude, self-motivation, and a willingness to learn

What We Offer

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We offer a competitive salary of approximately £26,000 per annum, based on experience and qualifications. Our benefits package includes 25 days' annual leave, plus bank holidays, a workplace pension scheme, and private healthcare. We also enjoy hosting regular company events and dress-down Fridays.



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