Bakery Operations Manager

21 hours ago

Watford, Hertfordshire, United Kingdom Flourish Craft Bakery Ltd Full time
Main Purpose of Job:

This role presents a unique opportunity to lead and manage a dynamic production team, ensuring seamless day-to-day operational excellence and contributing to the sustained growth and success of Flourish Craft Bakery Ltd.

Main Responsibilities:
  • Work collaboratively with the entire Flourish Craft Bakery team, providing support and assistance as needed.
  • Represent the company positively and professionally at all times, serving as an ambassador for the brand and the business.
  • Line manage, motivate, and support Heads of Department, Bakers, and teams within Bread, Cake & Pastry Production, including the Packing team.
  • Provide guidance and training, manage staff performance, and address any issues or concerns promptly.
  • Organize and coordinate production teams, ensuring staff rotas take into account skill levels, holiday, and sickness, deploying staff across teams to meet demand and arranging cover as necessary.
  • Prepare, assist, and oversee rotas, working with Head Bakers and Heads of Department.
  • Ensure all baked goods are produced as required, following Company recipes and procedures.
  • Source and cost ingredients, identify potential new suppliers, manage quality and value for money, anticipate all requirements in advance, place production orders, communicate with suppliers to find a product or equivalent if there is a shortage, and seek alternative options.
  • Recruit, onboard, and induct new team members and manage staffing levels.
  • Actively work with other managers and Directors to promote a positive culture where staff feel valued and supported, develop and maintain high levels of commitment, flexibility, and performance.
  • Investigate and resolve any non-conformances, revising systems and processes to minimize issues moving forward.
  • Undertake regular quality assurance audits across all Production areas.
  • Undertake quarterly stocktakes of ingredients and packaging used throughout all Production areas with HoDs.
  • Become familiar with Cybake and its specific tools to ensure costs and recipes are updated regularly across all Production areas to monitor product profitability and improve efficiency.
  • Liaise with Head Bakers and HoDs to develop and introduce new products based on seasonality, customer preferences, and market trends, taking responsibility for preparing costings and product and allergen specifications.
  • Drive and establish the highest standards of Health and Safety, including risk assessments, Fire Safety across all areas of Production, ensuring all staff comply with regulations and Company policies and procedures at all times, to safeguard the expected high level of compliance required to meet the SALSA accreditation across all Production areas.
  • Drive and establish the highest standards of Food Safety; HACCP, COSHH, traceability, allergen segregation, etc. across all areas of Production, ensuring all staff comply with regulations and Company policies and procedures at all times, to safeguard the expected high level of compliance required to meet the SALSA accreditation across all Production areas.
  • Organize the repair and routine maintenance of all production equipment and areas as required.
  • Present detailed requests to Directors for any new purchases.
  • Take a proactive role as part of the management team in suggesting, evaluating, and implementing new ideas and initiatives to grow the business, increase profitability, and extend our excellent reputation.
  • Develop and maintain an excellent knowledge of our Company history, operations, and products.
  • Undertake any other duties or responsibilities as reasonably required by company management to meet the needs of the business.
Required Skills:
  • Must be competent in all areas of bakery production; bread, pastry, and cake.
  • Extensive successful experience of managing in high-end food production.
  • Proven experience of leading, managing, and motivating a dynamic, successful team.
  • Excellent knowledge of SALSA, Health and Safety, and Food Safety regulations, and proven experience of consistently implementing high standards.
  • Outstanding communication, organizational, and problem-solving skills.
  • Good technology skills and a working knowledge and understanding of Cybake.
  • Good command of written and spoken English.

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