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Senior Community Manager
2 months ago
About the Role:
Tencent Games is seeking a highly experienced and skilled Senior Community Manager to lead our team of SoMe and Community Managers across various projects. As a key member of our global gaming brand, Level Infinite, you will be responsible for designing and implementing regional community strategies, creating unique optimizations based on cultural and linguistic factors.
Key Responsibilities:
- Lead a team of SoMe and Community Managers, ensuring appropriate resources and support for each project and language.
- Design and implement regional community strategies, creating unique optimizations based on cultural and linguistic factors.
- Own community reporting, helping tell the story of both overall community efforts and individual campaigns.
- Gather player feedback and provide rich reporting on player sentiment.
- Improve user engagement through different channels and platforms.
- Work closely with regional and international partners to satisfy internal stakeholder needs and create holistic campaigns in support of partner efforts.
- Work closely with product and marketing teams to improve community and country insights.
Requirements:
- Bachelor's degree and above. Native English speaker.
- More than 8 years of community management and operations experience for a digital entertainment brand, ideally in the video game sector.
- Mature and professional team management and leadership.
- Good understanding of WEU market trends, knowledge of the pop-culture/entertainment/internet market in France to build relevant, local content.
- Experience running branded campaigns on major content platforms, especially YouTube and TikTok. You will also be in charge of program deployment on platforms like Discord and Twitch.
- A real passion for the games industry with genuine interest and knowledge in the mobile games market and ideally a passion for competitive gaming. You will be the voice of our game to the players in your markets, so some experience of speaking at public events is required along with the ability to empathize with the varied needs of different player types.
- Able to communicate and work closely with the Western European team, adapt to different time zones, be able to respond to team requests in a timely manner.
- High levels of initiative, energy, ownership, and urgency.
- Valid passport and ability to travel as required.
