Freight Coordinator and Customer Service Specialist

1 month ago


Stone, Staffordshire, United Kingdom Safer Hand Solutions Full time
Role Description

As the Sales Coordinator, you will be responsible for providing exceptional customer service, managing orders, and coordinating with the sales team to ensure seamless delivery of our services.

About the Company

Safer Hand Solutions is a fast-growing, forward-thinking distribution service provider committed to delivering outstanding customer experiences and solutions.

Key Responsibilities
  • Handle freight coordination and manage orders to ensure accurate and efficient processing.
  • Prepare quotes for the commercial team using our freight management system.
  • Respond promptly to customer enquiries via phone and email to maintain high customer satisfaction.
  • Support the Commercial team by keeping client and prospect information updated in our CRM system.
  • Assist in generating and submitting monthly reports to ensure accurate reporting at all times.
Requirements and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years' experience in the freight or shipping industry.
  • Previous use of freight systems.
  • Excellent attention to detail, accuracy, and clarity when communicating and inputting data.
Benefits

We offer a competitive benefits package, including:

  • Company pension scheme.
  • Healthcare insurance plan.
  • Private medical insurance.
  • 25 days holiday plus bank holidays.


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