Customer Service Advocate

2 days ago


Stone, Staffordshire, United Kingdom Randstad Delivery Full time

Job Overview:

This is an excellent opportunity to work in a globally recognized brand's retail setting, gaining valuable experience while assisting customers during the busy festive season.

As a Retail Assistant, you will be responsible for providing exceptional customer service, assisting with product selections, and offering expert advice on client coffee machines, blends, and accessories.

Key Responsibilities:

  1. Deliver outstanding customer service by welcoming and assisting customers, ensuring their shopping experience is positive and enjoyable.
  2. Offer expert advice on client range of coffee machines, coffee blends, and accessories, tailoring recommendations to customers' needs.
  3. Engage with customers to promote the full range of client products and upsell where appropriate.
  4. Ensure the store is well-presented, fully stocked, and visually appealing at all times.
  5. Handle payments, returns, and exchanges efficiently, following company procedures.

Requirements:

  • Previous retail or customer service experience, ideally within a premium or luxury environment.
  • Excellent communication and interpersonal skills.
  • A genuine interest in coffee and the client brand, with a willingness to learn about the products.
  • Ability to thrive in a fast-paced environment, especially during peak trading periods.
  • Flexible availability, including weekends and shift work.

Benefits:

  • Competitive hourly rate.
  • A friendly, supportive work environment.
  • Opportunity for contract extension beyond the Christmas period.


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