Customer Service Advocate
2 days ago
Job Overview:
This is an excellent opportunity to work in a globally recognized brand's retail setting, gaining valuable experience while assisting customers during the busy festive season.
As a Retail Assistant, you will be responsible for providing exceptional customer service, assisting with product selections, and offering expert advice on client coffee machines, blends, and accessories.
Key Responsibilities:
- Deliver outstanding customer service by welcoming and assisting customers, ensuring their shopping experience is positive and enjoyable.
- Offer expert advice on client range of coffee machines, coffee blends, and accessories, tailoring recommendations to customers' needs.
- Engage with customers to promote the full range of client products and upsell where appropriate.
- Ensure the store is well-presented, fully stocked, and visually appealing at all times.
- Handle payments, returns, and exchanges efficiently, following company procedures.
Requirements:
- Previous retail or customer service experience, ideally within a premium or luxury environment.
- Excellent communication and interpersonal skills.
- A genuine interest in coffee and the client brand, with a willingness to learn about the products.
- Ability to thrive in a fast-paced environment, especially during peak trading periods.
- Flexible availability, including weekends and shift work.
Benefits:
- Competitive hourly rate.
- A friendly, supportive work environment.
- Opportunity for contract extension beyond the Christmas period.
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