Business Development Officer
1 month ago
**Customer Service Representative Job Description**
We are seeking an experienced Customer Service Representative to join our team in Stone.
The successful candidate will be responsible for providing exceptional customer service, generating quotations, and processing customer orders.
A team player who can work independently, take initiative, and demonstrate leadership qualities is required.
Key Responsibilities:
- Provide exceptional customer service by responding promptly and courteously to customer inquiries and resolving issues.
- Generate quotations and process customer orders accurately and efficiently.
- Manage and update the quote log to improve conversion rates and maintain an accurate sales pipeline.
- Process sales transactions and manage the order book efficiently.
- Perform general office duties such as managing correspondence, handling emails, scanning documents, and proofreading.
- Handle incoming phone calls and respond promptly and courteously, directing them as appropriate or handling enquiries directly.
- Assist with pricing management, including customer price lists and contract adjustments.
- Manage key accounts to ensure excellent service and clear communication.
Requirements:
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Familiarity with sales software and CRM systems would be beneficial.
Benefits:
- Estimated salary: £26,000 - £30,000 per annum.
- 25 days' annual leave plus statutory holidays.
- Premises are open Monday to Friday between 08:00 and 17:00.
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