Customer Service Liaison
3 weeks ago
About the Role
We are seeking a Customer Service Liaison to join our team based at our Oldham office. This is a full-time permanent vacancy working 39 hours per week, Monday to Friday, in a Hybrid working style.
Key Responsibilities:
- Provide customers with prompt, professional, and accurate information, delivered in a timely, consistent, and efficient manner.
- Assist contractors, customers, and colleagues with queries and complaints to resolve them quickly and effectively.
- Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
- Engage with customers, managers, and operatives to deliver and improve efficiency.
- Maintain records and produce regular statistical information and management reports.
Essential Skills and Experience
- Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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