Customer Liaison Officer

1 week ago


Oldham, Oldham, United Kingdom Daniel Owen Ltd Full time
Job Title: Customer Liaison Officer

Job Type: Permanent

Industry: Construction

Location: Greater Manchester

Job Description:

We are seeking an experienced Customer Liaison Officer to join our team at Daniel Owen Ltd. The successful candidate will be responsible for working on a project in Greater Manchester, completing communal upgrade works, and liaising with residents, Scheme Manager, and client. The role will also involve completing social value events, collating customer satisfaction surveys, and monitoring and resolving resident's complaints. The ideal candidate will have customer-facing experience, a driving license, and experience as a Liaison Officer. The salary for this role is £34,000 - £38,000.

Responsibilities:

* Working on a scheme in Greater Manchester completing communal upgrade works
* Liaising with residents, Scheme Manager, and client
* Completing social value events
* Collating customer satisfaction surveys
* Monitoring and resolving resident's complaints

Requirements:

* Customer-facing experience
* Driving license
* CLO experience

Key Skills:

* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and conflict resolution skills

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