Residential Lodge Manager

4 weeks ago

Exeter, Devon, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our management team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of the lodge, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the maintenance of the property, including coordinating contractors and suppliers
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner
  • Organize activities and events to enhance the resident experience
  • Manage the site's health and safety, ensuring compliance with relevant regulations
  • Develop and maintain relationships with residents, contractors, and internal stakeholders
About You

We are looking for a highly motivated and organized individual with a passion for delivering exceptional customer service. You will have a background in administration, customer service, or a related field, and experience working in a similar role. You will be able to work independently, use your own initiative, and be calm under pressure.

What We Offer
  • A rent-free, 2-bedroom apartment on-site
  • A competitive salary of £18,500 per annum
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Thorough induction programme and ongoing training
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 200 developments nationally, providing property services and customer care to over 10,000 retired people. We are committed to delivering exceptional customer service and providing a high-quality living experience for our residents.

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