Complaints Resolution Specialist
1 month ago
As a Complaints Resolution Specialist at NHBC, you will be responsible for investigating and resolving customer complaints in a timely and professional manner. This role involves working closely with various departments and stakeholders to ensure good outcomes for our policyholders. You will have excellent communication skills and be able to articulate your findings in a clear and simple way.
Key Responsibilities
- Investigate and resolve customer complaints in a timely and professional manner
- Work closely with various departments and stakeholders to ensure good outcomes for our policyholders
- Communicate effectively with customers and colleagues to resolve complaints
- Keep accurate records of complaints and investigations
Requirements
- FCA working knowledge and understanding
- Complaints experience in an office-based role
- Computer literate
- Strong written and verbal communication skills
What We Offer
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- Generous pension scheme, with an employer contribution of up to 10.5%
- Life Assurance (x4 salary)
- Subsidised private medical insurance
- Cycle to Work scheme
- Employee discounts platform, including gym discounts
- 24/7 employee assistance programme supporting your mental wellbeing
- 2 days volunteer leave
- Equalised maternity, paternity, adoption leave and pay for all new parents
- Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions
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