Customer Service Specialist
4 weeks ago
We are seeking a skilled and compassionate Customer Service Specialist to join our Income Collection team at Bromford. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the smooth collection of income.
Key Responsibilities:
- Deliver outstanding customer service to our customers, responding to their queries and concerns in a timely and professional manner.
- Work closely with colleagues to ensure effective income collection and management, identifying and resolving any issues that may arise.
- Provide guidance and support to customers on benefits and income maximisation, helping them to achieve their goals and improve their financial well-being.
- Collaborate with other teams to ensure a seamless service, sharing knowledge and best practices to drive continuous improvement.
- Contribute to the development of our income management processes, identifying opportunities for improvement and implementing changes as needed.
Requirements:
- Experience in a front-line customer-facing role, preferably in a general needs housing environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
- A positive attitude and a commitment to delivering exceptional customer service.
- Good IT skills and attention to detail, with the ability to maintain accurate records and reports.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to help you grow and succeed in your role.
- A supportive and collaborative team environment, where you can make a real difference in the lives of our customers.
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