Customer Liaison Officer
2 days ago
**Job Title:** Customer Liaison Officer
**Location:** Sussex, Hampshire
We are currently seeking an experienced Customer Liaison Officer to join our team in the Social Housing sector. The successful candidate will have strong face-to-face customer service skills and be able to build effective relationships with residents.
The role will involve:
- Visiting tenants in their homes to discuss issues and concerns
- Preparing correspondence to cover access, delays in works, and resolving issues
- Collecting KPIs upon work completion and logging the results
- Arranging appointments for workers and subcontractors as necessary
The ideal candidate will have:
- A driving license is essential
- Strong face-to-face customer service experience
- Good communication skills, both oral and written
- Flexibility to accommodate the needs of residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
The salary for this position is estimated at £28,000 per annum, plus a car allowance. If you are interested in this opportunity, please apply online today by attaching a copy of your current CV.
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