Customer Service Liaison Specialist

2 days ago


Aldershot, Hampshire, United Kingdom TSR Recruitment Limited Full time
Job Summary:
We are seeking a skilled Customer Liaison Officer to join our team. As a Customer Liaison Officer, you will be responsible for building strong relationships with residents in their homes. You will also prepare correspondence on various issues, such as access and delays, and deal with resident complaints via email, phone, or visits.

Key Responsibilities:
- Visit tenants in their homes to discuss various matters
- Prepare correspondence on issues like access and delays
- Deal with resident complaints via multiple channels
- Collect KPIs upon work completion
- Arrange appointments for workers and subcontractors as needed

Requirements:
- Strong face-to-face customer service experience
- Excellent communication skills, both written and oral
- Ability to work flexibly to accommodate resident needs
- Basic IT knowledge
- Driving license essential

Estimated Salary: £28,000 + Car Allowance per annum.

If you have the relevant experience and skills to succeed in this role, please apply online today.

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