Apprentice ICT Service Desk Support

1 week ago

Stafford, Staffordshire, United Kingdom Hammonds Furniture Limited Full time

Job Title: Technical IT Support Apprentice



Job Summary:



This is an excellent opportunity to work with a forward-thinking community equipment services provider who will support you to be the best you can be in your chosen field. As the Technical IT Support Apprentice, you will play a crucial role in maintaining in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring optimal performance and providing end-user training and assistance where required.



Key Responsibilities:



Responsibilities will include:




  • Collaborating with other operational teams on internal escalation of issues and deployment of hardware
  • Accurately documenting instances of hardware failure, repair, installation, and removal using the ticketing system
  • Assisting in planning for meeting future computer and hardware needs
  • Supporting the development and implementation of new computer projects and hardware installations
  • Maintaining up-to-date knowledge of hardware and equipment acquisition & deployment
  • Conducting research on computer products in support of PC procurement and other hardware peripherals
  • Performing analysis, diagnosis, and resolution of hardware-related problems for various end-users and recommending corrective solutions
  • Maintaining and improving existing inventory & asset numbers of all printers, scanners, PCs, laptops, and other peripheral equipment
  • Constructing, installing, and testing customized configurations based on various platforms and operating systems
  • Arranging the return and dispatch of all hardware from a central location (Stafford) working closely with various couriers
  • Arranging the collection & inventory of hardware to be decommissioned and following the relevant WEEE processes


Requirements:



To be successful in this role, you will have:




  • Hands-on hardware troubleshooting experience (training will be provided)
  • Ability to operate tools, components, and peripheral accessories
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Ability to conduct research into hardware issues


What We Offer:



We offer:




  • 33 days (inclusive of Bank Holidays)
  • Continued professional development, training, and learning support, and opportunities for career progression
  • Life assurance
  • Cycle to work scheme
  • Care First employee assistance program including free counselling
  • Access to Perkbox discount platform
  • Free DBS check


About Us:



We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity, and kindness.



How to Apply:



To discuss this role in more detail, please contact our Talent Acquisition Partner. We welcome applications from all sections of the community as an Equal Opportunities Employer.



We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip's Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes. This role may be subject to an enhanced DBS disclosure and satisfactory references.

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