Senior ICT Support Specialist

3 weeks ago


Stafford, Staffordshire, United Kingdom Service Care Solutions - Housing Full time

Job Title: Senior ICT Support Officer

Job Summary:

We are seeking a highly skilled and proactive Senior ICT Support Officer to join our client's ICT Applications Management team at Service Care Solutions - Housing. As a key member of our team, you will provide 2nd and 3rd line ICT support across multiple domains, ensuring our digital applications are highly available, secure, and meet business needs in a rapidly evolving digital landscape.

Key Duties and Responsibilities:

  • Advanced Technical Support: Provide 2nd and 3rd line support to maintain end-user computing, network technologies, database administration, and ICT applications.
  • Continuous Improvement: Assist in developing and improving ICT solutions and operational procedures to align with the ICT Strategy.
  • Collaboration: Coordinate with internal ICT project teams and virtual task groups to enhance ICT services.
  • Service Monitoring: Monitor applications and communicate service changes, ensuring minimal disruption.
  • Supplier Liaison: Work with suppliers and third parties to ensure seamless ICT service delivery.

Requirements:

  • Proven experience in providing 2nd and 3rd line ICT support.
  • Strong technical knowledge of ICT applications and infrastructure.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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