GP Practice Front Desk Assistant
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced receptionist to join our team at Weeping Cross Health Centre. As a key member of our front desk team, you will be responsible for delivering exceptional patient care and ensuring a smooth and efficient experience for all patients and visitors.
Key Responsibilities:
- Provide accurate and timely information to patients and visitors, ensuring they receive the best possible care and support.
- Manage patient flow and ensure that patients are seen by the relevant healthcare professional in a timely manner.
- Maintain accurate and up-to-date patient records, ensuring compliance with all relevant regulations and guidelines.
- Handle patient inquiries and concerns in a professional and courteous manner, escalating any issues to the relevant team member or manager as needed.
- Collaborate with the healthcare team to ensure that patients receive comprehensive and coordinated care.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals and other stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in using computer systems and software, with the ability to learn new systems and technologies quickly.
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