Practice Manager

4 weeks ago

Stafford, Staffordshire, United Kingdom Stafford Health & Wellbeing Full time

Job Summary

Stafford Health & Wellbeing is seeking an experienced Practice Manager to provide leadership and management skills to enable the practice to meet its agreed aims and objectives.

Main Responsibilities

Working collaboratively with the Partnership to provide overall leadership and management skills to enable the practice to meet its agreed aims and objectives.

Bring energy to our staffing and patient experience, helping to create a profitable, efficient, safe and effective working environment.

About Us

The practice clinically comprises of 7 GPs (2 GP Partners and 5 Salaried GPs), Advanced Nurse Practitioners, Physician Associate, Clinical Pharmacist, 3 Practice Nurses a Health Care Assistant and Phlebotomist. With a supportive administrative team.

Currently have an increasing list size of 13,128 patients, based in a new modern/purpose built GP Surgery within the Northfields Health Village, Stafford.

The Practice has an established reputation for GP training, Medical Students and Research Studies.

Key Responsibilities

Prepare and annually update the practice business development plan, driving forward the implementation of its aims and objectives.

Monitor and evaluate performance of the practice team against objectives, identify and manage positive change.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Ensure the business continuity plan & disaster recovery procedures are continually operational.

Co-ordinate meetings, including the preparation of agendas, minutes and action points to drive change.

Develop Practice protocols and for administrative procedures. Review and update as required.

Manage & oversee the recruitment and retention of all staff and provide a general personnel & team management/HR service to all staff.

Ensure that all members of staff are legally and gainfully employed.

Monitor skill-mix, staff efficiency and deployment of staff.

Manage staffing levels within target budgets.

Oversee staff payroll, including pensions.

Oversee staff induction and staff training and ensure that all staff are adequately trained to fulfil their role.

Ensure all staff follow and adhere to policies, standards and guidelines.

Oversee all annual leave systems and study leave systems.

Develop & implement effective staff absence monitoring systems, back to work interviews & staff support procedures.

Develop and implement effective staff appraisal, personal development plans (PDP) and monitoring systems.

Support and mentor staff, both as individuals and as teams to maximise staff morale and efficiency.

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Ensure up-to-date HR documentation & systems (including job descriptions, employment contracts and employment policies & procedures).

Ensure contractual reporting systems including the NHS Workforce Survey.

Use technology appropriately to support HR systems and maximise efficiency.

Arrange appropriate indemnity and locum insurance cover.

Liaise with partners on staff development.

Take overall responsibility for the management and resolution of all significant events & complaints.

Strategic oversight and understanding of the Practice Finances in order to drive change.

Understanding of the practice accounts, current income streams & expenditure. Keep abreast of contract and legislation changes and new funding opportunities.

Maintain an up-to-date knowledge of Health & Safety.

Support equality, diversity and rights of patients, carers and colleagues.

Work effectively with individuals in other agencies to meet patient needs.

Effectively manage own time, workload and resources

Person Specification

Experience

Essential

  • Can work well in a team and autonomously
  • Able to adopt a solutions focused approach
  • Has excellent communication oral and written and interpersonal skills.

Desirable

  • Has an understanding of team dynamics

Qualifications

Essential

  • Educated to GCSE standard or equivalent with grade C or above in English
  • Evidence of a commitment to continuing professional development
  • Excellent keyboard skills experience of using Microsoft office Word, Excel

Desirable

  • Experience of using EMIS computer software
  • Management experience in GP practice management

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