Operational Contact Centre Representative

4 weeks ago


Bradford, Bradford, United Kingdom Yorkshire Water Full time

Job Summary:

We are seeking a highly organized and empathetic Customer Service Resolution Specialist to join our team at Yorkshire Water. As a key member of our Customer Management Centre, you will be responsible for providing exceptional customer service and resolving customer queries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, and social media
  • Work closely with colleagues to ensure customer satisfaction and meet business objectives
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Identify and escalate complex customer issues to senior colleagues or management as needed
  • Participate in ongoing training and development to enhance customer service skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using computer systems and software
  • Flexibility to work a variety of shifts, including weekends and bank holidays

What We Offer:

As a Customer Service Resolution Specialist at Yorkshire Water, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary and benefits package, including annual performance bonuses, pension scheme, and life assurance cover. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

About Yorkshire Water:

Yorkshire Water is a leading water and wastewater services company serving over 5 million customers in the Yorkshire region. We are committed to providing exceptional customer service and protecting the environment. Our team is passionate about delivering high-quality services and making a positive impact on our communities.



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