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Operational Contact Centre Representative

1 month ago

Bradford, Bradford, United Kingdom Yorkshire Water Full time

Job Summary:

We are seeking a highly skilled and motivated Operational Contact Centre Agent to join our Customer Management Centre in Yorkshire Water. As a key member of our team, you will be responsible for providing exceptional customer service and resolving customer queries in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a fair and consistent manner
  • Provide accurate and timely information to customers regarding their accounts and services
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Previous experience in a customer-facing role is desirable

What We Offer:

Yorkshire Water is committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. We offer a competitive salary and benefits package, as well as opportunities for ongoing training and development.

About Us:

Yorkshire Water is a leading water and wastewater services company that serves over 5 million customers in the Yorkshire region. We are dedicated to providing high-quality services that meet the needs of our customers and the environment.