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HMRC Contact Centre Representative

1 month ago

Bradford, Bradford, United Kingdom HM Revenue and Customs Full time
Job Description

We are seeking a Tax Support Advisor to join our team, providing expert advice and guidance to customers on tax-related matters. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service, ensuring that every interaction meets our high standards.

About the Role

This is an exciting opportunity to start your career with HM Revenue and Customs (HMRC) and work in a dynamic and fast-paced environment. You will be responsible for handling customer inquiries via phone, email, and web chat, providing accurate information and resolving issues efficiently. Your primary objective will be to deliver outstanding customer service, ensuring that every interaction meets our high standards.

Key Responsibilities

Your duties will include:
  • Providing expert advice on tax-related matters, including payments and returns.
  • Creatings customer records and keeping them up-to-date.
  • Using various communication channels to engage with customers, including phone, email, and web chat.
  • Taking payments and processing transactions accurately.

Requirements

To succeed in this role, you will need:
  • Excellent communication skills, both verbal and written.
  • A strong understanding of tax-related concepts and procedures.
  • The ability to work in a fast-paced environment, prioritising multiple tasks and managing deadlines.
  • Basic maths skills and the ability to perform calculations accurately.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of approximately £22,000-£28,000 per annum, depending on location and experience. Additionally, you will enjoy a range of benefits, including flexible working hours, opportunities for career development, and access to training and professional certifications.