Customer Service Liaison Specialist

5 days ago


London, Greater London, United Kingdom Metro Bank Plc Full time

At Metro Bank Plc, our priority is to provide exceptional support to individuals who have experienced a loss. As a Customer Service Liaison Specialist, you will be responsible for handling the accounts of deceased customers with care and professionalism.

We are committed to ensuring that all documentation is obtained in accordance with regulatory requirements and Metro Bank procedures before closing accounts and distributing funds accordingly. Your role will involve providing a compassionate and professional service, supporting resolution of complex queries and tasks where appropriate, and managing core deliverables such as distributing funds to next of kin.

This is an opportunity to join a bank that values risk management and has a strong focus on compliance. You will need to understand the risks associated with your job and what that means for you, Metro Bank, and all stakeholders. Additionally, you must be able to remain professional and composed when resolving complex customer queries or handling complaints.

We offer a competitive salary of £25,000 - £35,000 per annum, a discretionary annual bonus, and a wide range of benefits including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Our hybrid working policy allows for a balance between work and personal life, and we provide training opportunities to ensure your success in this role.



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