Customer Engagement Liaison Specialist

12 hours ago


London, Greater London, United Kingdom Handle Recruitment Full time

We are seeking a talented Customer Engagement Liaison Specialist to join our team at Handle Recruitment. In this role, you will be responsible for delivering exceptional customer service and engagement.

About the Role

As a Customer Engagement Liaison Specialist, you will be the first point of contact for agencies and companies entering work for the awards. You will utilize your telemarketing skills to contact existing and new customers from the creative communications field.

  • You will generate entries for the festival by helping customers understand the Awards structure, rules and entry process.
  • You will become an expert on the entry system, website and downloadable documents to assist customers with general and specific queries.
  • You will inform customers of new initiatives within the Awards and encouraging entrants to begin the entry process as the deadline approaches.
  • You will regularly meet with your team and manager to report on progress and feedback information.
  • You will assist the Awards team in tasks and client relations associated with withdrawals and entry changes.
  • You may be required to provide on-site customer service for Award winning delegates and attendees of the awards ceremonies.
About You

To succeed in this role, you will have customer engagement experience in areas such as telemarketing, market research or retail. A passion or active interest in creative areas such as marketing, advertising, media or events is also essential.

You should be available to begin a temporary role in January and be willing to work full-time hours, with the potential of travelling internationally in June.

Additional languages are beneficial but not necessary.

What We Offer

We welcome applicants from under-represented backgrounds and are committed to equality, diversity and inclusion. This is an excellent opportunity to join a dynamic team and develop your skills and knowledge in a fast-paced environment.

The salary for this role is approximately £25,000-£30,000 per annum, depending on experience. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.


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