Senior HR and Payroll Specialist

7 days ago


London, Greater London, United Kingdom Service Care Legal Full time
Job Overview:

Service Care Legal is seeking a highly skilled Senior Digital Analyst to join our team in Hackney. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our HR and Payroll systems.

About the Role:

The successful candidate will act as a key contact and coach for our internal team, investigating and resolving user support queries and applying changes in response to ad hoc requests. You will also liaise with MHR support desk where appropriate.

Key Responsibilities:
  1. User Experience: Promote delivery of a high-quality user experience across all areas of the ICT service, including fit-for-purpose systems and guidance, and high standards of access, availability, usability, usefulness, and excellent standards of service.
  2. User Support: Lead a team providing an excellent user-centred service that supports users to get full value from the digital tools and equipment available to them, helping users to find simple and secure ways of achieving their goals and solving problems.
  3. Security and Compliance: Deliver, implement, and support others to ensure that the Council's values and practices always meet our objectives for security, financial prudence, and transparency, inclusion, and sustainability.
  4. Team Collaboration: Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
  5. Council-Wide Initiatives: Contribute to Council-wide and directorate initiatives that will achieve and implement the Mayor's priorities and corporate objectives and meet the user needs of Hackney's residents and businesses.
  6. Out-of-Hours Support: Act as the lead officer ensuring the effective coordination and delivery of support to users, including out-of-hours support where applicable, for which additional payment will be offered.
Requirements for the Role:

You must have:

  • A minimum of 12 months' solid experience of system build/system administration in iTrent HR & Payroll system.
  • An understanding and experience of handling organisation and payroll system configuration and maintenance.
  • Security access administration (setting up, testing & applying function & data accesses, setting up and maintaining user records).
  • Experience of configuring/supporting users with Employee & Manager Self Service (electric theme) including payslips, absence - plus ideally time & expenses, learning & development.
  • Experience of investigating queries from back office operational teams (payroll, HR, pensions).
  • Experience of configuring/maintaining batches and workflows.
  • Experience of system reports and auditing function.
  • Experience of configuring new functions and administering system upgrades.
Working with Us:

We are a dynamic and supportive team, committed to delivering exceptional services to our customers. If you are a motivated and experienced individual who is passionate about delivering high-quality IT services, we would love to hear from you.



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