Customer Service Manager

1 day ago


Wednesbury, Sandwell, United Kingdom "Bunzl UK and Ireland" Full time

**About the Role**

We are seeking a highly skilled Customer Service Manager to join our team in Wednesbury. As a key member of our sales and support team, you will play a vital role in assisting us achieve our company sales, profit, and customer service targets.

**The Benefits**

  • We offer an attractive salary of £27,106 + Bonus per annum.
  • You will receive 28 days holiday (including bank holidays), with an option of buying up to 5 days extra per year.
  • Our comprehensive benefits package includes Company sick pay, Bunzl Save as you Earn Sharesave Scheme, Enhanced Maternity and Paternity pay, Comprehensive Learning and Development, and Bunzl Personal Pension Plan.
  • As a valued member of our team, you will also enjoy personal benefits such as Theme park discounts, Cycle to work scheme, and Cinema discounts.

**Job Description**

The successful candidate will be responsible for developing strong, sustainable relationships with customers and supplier base, primarily through telephone and email communication.

Key Responsibilities:

  • Deal with all customer issues/queries/requests for product and service information promptly, efficiently, and courteously.
  • Maintain effective communications and good working relationships with internal and external teams to ensure maximum customer service levels are achieved.
  • Ensure all correct complaint procedures are complied with to provide a satisfactory resolution.
  • Provide general administrative support and help with the onboarding of customers and customer products within our digital platforms.


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