Customer Success Specialist

4 weeks ago


Wednesbury, Sandwell, United Kingdom Fabory and Grainger Full time
About Fabory and Grainger

Fabory and Grainger is a dynamic organization that prides itself on delivering exceptional customer service. We aim to create a positive work environment that fosters collaboration and development, and we are looking for talented individuals to join our team.

Salary and Benefits

The base salary for this role is estimated at £50,000 - £60,000 per annum. We also offer an annual profit share scheme, a privately managed pension scheme, and opportunities to develop skills through formal qualifications and internal training. Additionally, we provide remote working and equipment needed to do so.

Key Responsibilities

This role involves supporting key internal departments, using process knowledge and customer focus to drive sales and improve offerings. The ideal candidate will be responsible for the order-to-delivery process and will provide training and information needed to succeed. The onboarding program covers SAP, introduction to fasteners, and essential software like Excel, Teams, and Outlook.

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